Email Etiquette
This part of an email tells the reader what the message is about
subject line
This is the first thing you should do when answering a business call.
greeting and identifying yourself
This type of communication does not use words
nonverbal
Using ALL CAPS in an email can be interpreted as this.
Shouting
This tone of voice shows respect and professionalism.
calm/polite
Maintaining this during conversation shows confidence.
eye contact
This is the proper way to begin a formal email to a lecturer or boss.
Greeting (Dear Sir/MIss/Madam)
Putting someone on hold without asking is considered this. What kind of behavior
rude/unprofessional behavior
This body language can show disinterest.
slouching
This should be included at the end of a professional email.
signature (name, position, contact)
This information should be taken when receiving a message for someone else.
name, number, and message
Crossing arms during a conversation may signal this.
defensiveness