Best Profile
True or False: Diverse styles are needed to make a team strong?
True
Fill in the Blank: Also referred to as interruptions, ______ can disrupt the communication process and make your head go somewhere else.
Noise
How can empathy improve teamwork?
Fostering trust, open communication, and understanding among team members
What are examples of negative body language?
Crossing arms or legs, avoiding eye contact, fidgeting, poor posture.
If an employee claims they cannot perform a task due to a medical condition, is it appropriate to diagnose their claim? Why or why not?
No, you are not a doctor
You can ask me direction questions and present facts. Which profile am I?
Bold
These two follow up actions help ensure clarity and avoid miscommunication.
1. Ask Questions
2. Obtain Feedback
Helps people understand each others perspectives and de-escalates tension
What does mirroring body language mean?
The unconscious mimicry of another person's postures, gestures, and expressions to build a rapport and sense of connection.
What are two issues with being a barking supervisor?
1. Intimidation
2. Lack of respect
3. Insecure
4. Lack of knowledge
My presentation normally has tables, charts, and reliable sources. Which profile am I?
Technical
What is a communication superpower?
The ability to communicate back someone's viewpoint
True or False: Empathy always requires emotional involvement
False
When is National Body Language Day?
The first Friday of October
To take care of our employees
I am sympathetic style in the BEST profile. Name at least one "DO" to adapt to my style.
Communicate casually to establish rapport, take time to understand and support personal goals.
What are the four key components of the communication process?
1. Sender
2. Message
3. Receiver
4. Feedback
What is the main difference between empathy and sympathy?
Empathy involves shared understanding or emotion while sympathy is more detached concern.
What percent of meaning is communicated through body language?
55%
What is a sign of strength when communicating?
Asking, not telling