Verbal Communication
Questions that require more than yes or no answers
Open ended-questions
Nonverbal communication is also known as
Body language
A method to make sure a message was understood
Feedback
Subjective or Objective
Mr. Jackson has a temperature of 103 degrees Fahrenheit
Objective
Exchange of information, thoughts, and ideas
Communication
True or False
Nonverbal behavior is always the same as what the speaker is saying.
False
Name 3 physical barriers to verbal communication
Hearing impaired; Visually impaired; Mentally ill; Distressed patients; Young patients; Language barrier
Mrs. Sickly says she is feeling nauseated.
Subjective
Alzheimer's patient is an example of this barrier to communication
True or False
Men and women differ in their use of nonverbal communication
True
Name, Phone number, Message, Reason for call, Best time to call
Name 3 strategies for active listening
Desire, Openness, Interest, Judgement, Don't Interrupt, Respectful, Listen, Feedback
Rule of effective communication - making sure a message includes the same details each time
Consistent/Concise
Give an example of how a patient might use nonverbal communication
Bending over in pain; frowning; pale face; etc
True or False
Prejudice, attitudes, and personality often cause psychological barriers to communication.
True
Show interest; eye contact; avoid interrupting, eliminate distractions; give feedback or ask questions; have a positive attitude; practice, practice, practice
a language disorder that affects a person's ability to communicate language
aphasia/dysphasia
Give 3 examples of non-verbal communication
gestures; how fast you talk; how close you stand; posture; eye contact
Sender, Message, Receiver, Feedback
How do you correct an error in a patient's chart?
Draw a single line through the error; initial, date and write correction above error