Communication
This type of communication uses words.
Verbal communication
You should arrive this many minutes early to an interview.
What is 10–15 minutes?
First impressions are often formed within this amount of time.
Few seconds (or 7 seconds)?
Speaking politely and respectfully at work is called this.
Professional Tone
Using slang and emojis is most appropriate in this type of communication.
Casual tone
Listening carefully and responding thoughtfully is called this.
Active Listening
This document highlights your skills and experience.
What is a resume?
Making eye contact shows this.
Confidence/respect
Using words like “please” and “thank you” shows this.
Respect/Professionalism
Overusing humor or sarcasm in a professional setting can lead to this risk
Misunderstanding/offending others
What is nonverbal communication?
Communication includes facial expressions and gestures.
This type of interview involves multiple interviewers asking questions at the same time.
Panel interview
Slouching can make you appear this.
Uninterested or Unprofessional
Avoiding slang and inappropriate language helps maintain this.
Professional tone
When is most appropriate when using casual tone?
Friends/Peers
When a listener focuses only on parts of a message instead of the whole, it is called this.
Selective Listening
If you don’t understand a question, the best professional response is to do this.
Ask for clarification
A firm handshake combined with a smile shows this.
Confidence and Friendliness?
Your tone in an email should always be this.
Polite, Clear, and Respectful
Using abbreviations like “lol” or “brb” in a workplace message may be seen as this
Unprofessional
This type of question encourages detailed responses instead of yes/no answers
Open-Ended Question
Speaking negatively about a previous employer during an interview can damage this
Professionalism/Reputation
Name two things that influence first impressions.
Appearance, body language, tone of voice, attitude
This happens when your tone does not match the situation
Inappropriate/Unprofessional
Casual tone can sometimes blur boundaries and create this workplace issue
Miscommunication/Unprofessional relationships