Conflict Management
Why is addressing conflict early important for a team’s performance?
A. Prevents tension from growing
B. To make your superiors happy
C. So friendships can be made
It prevents tension from growing and helps maintain trust and productivity.
What is workplace communication for?
A: To make friends
B: To share thoughts, questions, ideas and solutions
C: To start conversations
To share thoughts, questions, ideas and solutions.
It also aids in building rapport, and relationships.
At which stage are conflicts most present in the Tuckman model?
Storming Stage
What is the conflict style where both parties give up something to reach a solution?
Compromise/Accomodating
Why might we talk differently to the same person during work and outside of it?
As the workplace requires us to uphold certain professional and formal standards
According to Tuckman’s model, what are the 5 stages of team development?
Forming, Storming, Norming, Performing, Adjourning
What are 2 positive outcomes of a well-managed conflict?
Better understanding, improved solutions, or stronger relationships.
You are asking a superior to clarify a requirement of your task. What are 2 communication elements a request to them should include?
Polite Opening Sentence, Purpose of the Message and Ending with a Pleasantry
A project team that was previously performing smoothly begins to face difficulties after a new member joins. Which 2 stages of development are present?
Performing and Storming
Based on the content presented, name ALL 3 resources that are spent when conflict arises and is NOT addressed/solved.
Time, Money & Energy are needlessly spent
List out all the steps of the 1-3-1 framework
1. Identify the problem clearly
2. Suggest 3 possible solutions/alternatives
3. Seek 1 confirmation from your supervisor/superior
What is 1 issue that a team which keeps looping between Storming and Norming without progressing likely have?
Unresolved Conflict or Unclear Communication norms
Two employees disagree over a task. What are 3 unseen factors which could cause the conflict to escalate despite calm voices being used?
Misunderstandings, Assumptions, Perceived disrespect, Mismatched communication styles, Opposing interests, Ego-threat.
You notice that a colleague consistently sends messages with perfect grammar but still causes confusion and delays. Based on the principles taught in the workshop, name 4 non-verbal or structural communication factors which could cause the misunderstandings?
Lack of context, unclear purpose, poor structuring of information, wrong channels/timing, tone mismatch
Name 2 ways a team leader can manage dominant or passive group members to keep discussions balanced in the Storming stage.
By setting clear discussion norms, inviting input from quieter members, and redirecting dominant speakers constructively
Name all the corporate volunteers
Hope you named them all!
( • ̀ω•́ )🔪