Compass Culture
Where are our current Compass locations/sites?
Northbrook
Chicago
Virtual
Oakbrook
Silver Spring
Wisconsin!! - soon, bonus points
Name the 6 steps in the Path of a Patient.
1. Contact Center
2. Intake
3. Program Start
4. Stepdown
5. Discharge
6. Post-Program
What are the four components in the CBT cycle? (Bonus points if you identify one reason why we use CBT at Compass/this LOC)
1. Thoughts
2. Emotions
3. Physical Reactions
4. Behaviors
(Short term, present focused, accessible, skill/hw based)
Name one reason why affirmative and inclusive language is important.
- Values identities, ideas, and cultures
- Communicates our values and feelings
- Furthers social and cultural diversity
- Reduces negative stereotypes
What are the 4 universal services offered across all Compass sites?
Bonus points for naming our site-specific services!
OCD/Complex Anxiety
Trauma
MHSU
Site Specific: Young Child (CHI), MHPI (NBK and VIR O18)
What are the Compass Key Initiatives?
- Access to Care
- Optimal Outcomes
- Patient & Family Engagement
- Continuity & Excellence
Who is responsible for getting a new patient acclimated to program on their first day?
Compass Advisor
What are the 3 levels of cognition?
Automatic Negative Thoughts
Cognitive Distortions
Core Beliefs
What is belonging, and why does it matter?
- Feeling accepted and valued as yourself within a larger whole.
- Buffers against stress, increases motivation, protects against depressive symptoms, engages team members
Identify 3 roles or responsibilities of YOUR clinical role.
Answers will vary.
Who are the founders and president of Compass?
David Schreiber
Claudia Welke
Paul Mueller
What are the 4 Compass Care Principles?
- Symptom reduction & increased safety (are patients feeling and doing better? less at risk?)
- Goal attainment (how much progress have they made towards their goals/objectives?)
- Distress & patient functioning (what is patients baseline? how is their daily functioning?)
- Treatment guidelines (have we implemented all possible treatment approaches to support our patients?)
What are the 4 pillars of DBT?
1. Mindfulness
2. Distress Tolerance
3. Interpersonal effectiveness
4. Emotion Regulation
Define cultural humility.
- Understanding, accepting, and respecting group difference
- Continuous curiosity, reflection, and learning
- Actively addressing injustice and power imbalances.
- Cultural humility has no end point!!
Identify 2 other clinical roles that YOU collaborate with and HOW you do so.
Answers will vary.
What are the 3 main components of Compass' mission?
Compassionate Patient Care
Science Based Care
Patient Centered Care
What are our 4 Treatment Guidelines?
- Recommended Treatment Days
- Treatment Adherence & Engagement
- SMART(ER) Goal Planning
- Model Adherence (CBT/DBT/ACT/MI)
What are 3 ways ACT challenges us to shift our thinking (ACT Paradigm Shift)?
- Happiness is not a realistic treatment (or life) goal (true human experience includes the full range of emotions)
- Shifting away from an emphasis on symptom reduction (we are able to live a quality life in the presence of the symptoms we experience if we choose to act with our values in mind)
- Shifting away from challenging irrational thoughts (it doesn't matter what type of a thought you have, it matters how you choose to respond to that thought or whether you choose to respond to that thought at all!)
What are 3 things to consider before giving feedback on language?
1. WHEN
2. WHERE
3. HOW
What are the overarching responsibilities of all leadership roles?
Supporting Staff
Ensuring patient care
Driving key initiatives
Name 4 of the 8 Compass values and share which you connect with the most!
Connection
Patient-centered care
Cultural Humility
Innovation
Passion
Teamwork
Agility
Continuous Improvement
Identify 4 ways our key initiatives show up in our path of a patient! (one for each key initiative)
- Access to Care
- Optimal Outcomes
- Patient & Family Engagement
- Continuity and Excellence
Walk us through an ACT intervention!
Metaphors, Values & committed action, Pushing away paper exercise, Tug of War, etc.
What 6 factors do each individual contribute to the overall diversity of a group?
(Diversity refers to all different elements and characteristics within a group)
1. Race
2. Ethnicity
3. Gender
4. Age
5. Perspectives
6. Experiences
Name Compass' 5 operational roles.
1. Patient Care Coordinators (PCCs)
2. Patient Advocates (PAs)
3. Utilization Review
4. Revenue Cycle
5. Patient Experience