Professional Skills
You have been hired as a network technician for a small corporate network. Today is your first day on the job, and you need to familiarize yourself with the network. What are some things that you can do to get this done?
-Take a walk around the office and see what type of hardware you might be dealing with.
-Walk through the steps to set up a computer (connect hardware)
- Go on a walk through with your boss/supervisor
What are the two main components of a computer?
-Hardware & Software
Why should you be cautious when handling old CRT monitors?
CRT's store electric charge
What is the hard drive connection frequently used in modern computers?
SATA cable
Motherboard
Internal Hardware *inside the computer
What are some good examples of 'great' communication skills?
-eye contact
-smile
-actively listening
-confidence
What are some examples of storage devices?
Hard disk drive, SSD, flashdrive, CD/DVD
What is the difference between a brownout and a blackout?
A brownout is only momentary and a blackout is for a longer period of time.
What symptoms indicate system power problems?
-Sudden shut down
-Constant Reboot
-No power ON
Mouse
External Hardware *attached outside with USB-A
What does it mean to 'Uphold the brand'?
You are dressed accordingly, you have knowledge about the technology and you know what you are talking about. You also provide customer sevice to all potential customers.
What are the three main areas within the computer?
1. Powersupply
2. Motherboard
3. Drive bays
Why is dust a hazard to a computer?
Dust is an insulator *can catch fire
What symptoms indicate internal and external device failures?
-No Win Boot
-Grinding noises
-Sluggish
RAM
Internal Hardware
What are some good ways you can make a good impression on a client?
-On time
-Greeting
-Avoid Distractions
What is a router?
-Used to connect a network
Which materials can you use to clean internal PC components?
-Lint-free cloth
-compressed air
-anti-static vacuum
-diluted spray *rubbing alcohol
What is the difference between hyper-threading and multithreading?
-Hyper = hardware
-Multi = software
Keyboard
External Hardware
Complete this phrase "TEAMWORK MAKES....
"the dream work" :)
-This phrase conveys the idea that working together as a team can lead to better outcomes than working alone.
What is a switch?
-Lets you connect multiple devices to the same network
What is the difference between policies and procedures?
Policies are RULES
Procedures are ways to get certain outcomes
What do POST beeps indicate?
Motherboard error codes
SSD
Internal Hardware