Communication Basics
Customs, art, and norms of a group of people
culture
Words spoken out loud
Verbal or Oral Communication
Events that change the trajectory of a relationship
Turning Points
Conflict
This is the first thing out of your mouth when presenting a speech
hook
Where and when the communication takes place
communication context
Tone, pitch, body language, facial expressions
Nonverbal communication
When you are drawn to someone based on their personality traits
Social Attraction
"At least" statements are used in what harmful process
Sympathy
This is the number one reason we don't appreciate other people
Our mindset
Communication model that involves feedback
Interaction/transmission model of communication
Otherwise known as self talk
Intrapersonal Communication
In the Social Penetration Theory, people can grow more and more intimate by increasing these two things
depth and breadth of self disclosure
A proper observation is void of this
evaluations/judgements
statistics, testimonials, personal stories, and research findings are all forms of this
supporting material
Having a song stuck in our heads, stress about assignments, or negative self talk would all be considered this type of noise
Psychological or internal noise
hand and arm movements as part of nonverbal communication
gestures
Being drawn to someone because you think they would be an asset to completing a goal or project
Task Attraction
Betrayed or abandoned are both BAD examples of this step in the NVC process
Expressing Feelings
When giving proper appreciation, you should always include an observation of their behavior, your positive feelings, and this
The need they fulfilled for you/The need that was met
The category of noise that a language barrier would fall into
Semantic noise
This happens when your thoughts and beliefs don't align with your actions
Cognitive dissonance
Assessing risks and rewards for each relationship before deciding to proceed is a part of this theory
Social Exchange Theory
Instead of jumping to conclusions about someone's actions, we should...
be curious, ask questions
This word should NEVER be used in an apology
But