Benefits of Conflict
Destruct or Construct
Managing Anger
Managing Others Anger
Types of Conflict

100

True/False: Most conflict is seen as positive and leads to production.

False

100

Constructive or destructive: Yelling at your friend for breaking his arm at his aunts funeral. 

destructive

100

What is the range of intensity for anger?

Mild irritation to outright rage

100

When someone is seeking physical confrontation it's important to what?

Disengage

100

What if the form of conflict categorized as a routine task?

One where the group performs procedures that don't really change.

200

Conflict can do what to group cohesion?

Enhance it

200

Constructive or Destructive: Having a polite game of chess with a colleague.

constructive

200

The more intense the anger the more likely the outcome will be what?

Negative

200

When in a conflict with an aggressor you should hold your ground and what?

Refuse abuse

200

How is non routine task conflict categorized?

One that requires problem solving with little set procedure.

300

What is the product of positive conflict for an individual or within a group?

Growth

300

Constructive or Destructive: Arguing with an advisor on how to murder a political rival. 

Constructive

300

What is the difference between constructive and destructive anger?

The duration and intensity 

300

In conflict, if someone is focusing on one point of anger it's a good idea to what?

distract

300

What is relationship conflict?

Disagreeing with someone just because you don't like them.

400

What can positive conflict encourage?

Power balancing

400

Constructive or Destructive: Politely disagreeing with a fellow passenger on a sinking ship on who should receive the last life jacket, and then drowning them.

Destructive

400

The most commonly reported conflicts in the workplace include: yelling, swearing, using sarcasm, criticizing, crying, giving dirty looks, and what?

Physical Assault

400

In a situation of conflict where someone feels inadequate you should try to what?

Validate them

400

What are deeply felt struggles? 

Values

500

What sort of problem solving can conflict promote?

Creative

500

Constructive or Destructive: Swearing at a cashier of a Safeway for not asking if you play monopoly, and then going home and winning monopoly.

Destructive

500

When anger disrupts constructive negotiations, its do to a what?

Retaliatory Response

500

Instead of ghost hunting for someone at fault you should assume a what?

Problem orientation

500

The general conditions for communication styles of conflict management are: collaborating, accommodating, compromising, avoiding, and what?

Competing