ALL ABOUT CONFLICT
CONFLICT INVOLVES A DISAGREEMENT BETWEEN HOW MANY PEOPLE?
TWO OR MORE
THE PREPARATION STEP INVOLVES WHAT?
INCLUDING ONLY THOSE CONCERNED, GIVING A DESCRIPTION OF THE PROBLEM, FINDING A PLACE TO TALK WITH NO DISTRACTIONS, WRITING IDEAS DOWN
IS ANGER A PRIMARY OR SECONDARY EMOTION?
SECONDARY EMOTION
CONFLICT IS A _______ PART OF LIFE.
NORMAL
WHAT DO WIN-WIN SOLUTIONS BREED FEELINGS OF?
RESPECT AND LOVE
WHAT ARE SOME WARNING SIGNS OF ANGER?
TENSED BODY, CLENCHED TEETH,UNKIND WORDS OR TONE OF VOICE CHANGE TO WHINING OR YELLING, RESTLESSNESS, UNRESPONSIVENESS, BEING EASILY PROVOKED, NOISES WITH THE MOUTH LIKE GROWLS OR DEEP BREATHING, POUTING, SQUINTING, ROLLING THE EYES
WHAT IS A WIN-LOSE SITUATION?
A SITUATION WHERE YOU WANT TO WIN AND DON'T CARE ABOUT OTHERS
WHAT DOES THE BRAINSTORMING STEP INVOLVE?
THINKING OF ALL THE POSSIBLE SOLUTIONS SO THAT ALL NEEDS CAN BE MET
WHAT IS ANGER MANAGEMENT?
IT IS ABOUT UNDERSTANDING YOUR ANGER AND WHY IT HAPPENS, LEARNING HOW TO EXPRESS YOUR ANGER, KNOWING YOUR TRIGGERS AND EARLY WARNING SIGNS, LEARNING TECHNIQUES IN ORDER TO CALM DOWN BEFORE SITUATION GETS OUT OF CONTROL
WHAT WORKS WHEN RESOLVING CONFLICT?
NEGOTIATION, COMPROMISE, LOOKING AT BOTH SIDES OF THE CONFLICT, A WIN-WIN ATTITUDE
WHAT ARE TWO THINGS TO ALWAYS REMEMBER IN RESOLVING CONFLICT?
USING "I"-MESSAGES AND REFLECTIVE LISTENING
WHAT DOES THE "C" MEAN IN THE ABC's OF ANGER?
CONSEQUENCE
WHAT IS A WIN-WIN SITUATION?
A SITUATION WHERE YOU WANT BOTH SIDES TO BE HAPPY WITH THE SOLUTION
WHAT ARE ALL THE STEPS IN CONFLICT RESOLUTION?
PREPARATION, IDENTIFYING PROBLEMS OR ISSUES, BRAINSTORMING ALL POSSIBLE SOLUTIONS, EVALUATING ALTERNATIVE SOLUTIONS, DECIDING ON THE BEST ONE, IMPLEMENTING THE SOLUTION, FOLLOWING-UP
WHAT IS ASSERTIVE ANGER?
IT IS THE BEST WAY TO COMMUNICATE FEELINGS OF ANGER. IT IS EXPRESSED DIRECTLY AND IN A NON-THREATENING WAY