Consumer Behavior and Marketing Strategy & Cross Cultural Variations in Consumer Behavior
The Changing American Society: Values & Demographics and Social Stratification
Subcultures & Families and Households
Group Influences on Consumer Behavior & Perception
Learning, Memory, and Product Positioning & Motivation, Personality and Emotion
100

The difference between all the benefits derived from a total product and all the costs of acquiring those benefits

What is Customer Value?
100

Refers to the traits of masculinity and femininity that biological males and females exhibit along a continuum

What is Gender Identity?
100

The Highest educated and highest-income subculture in the US

Who are Asian Americans?

100

the exponential expansion of word-of-mouth that occurs when “word spreads like wildfire” with limited mass media support

What is Buzz?
100

A process in operant conditioning that involves rewarding partial responses to a stimulus to eventually obtain a final desired response

What is Shaping?
200

A portion of a larger market whose needs differ somewhat from the larger market

What is a Market Segment?
200

People who work in fields like science, health care, architecture, and engineering are called

What is the Creative Class?
200

A religion in the US that is Followed by 2% of American adults and is unique

What is Judaism?
200

Which adopter groups should a moving target market approach focus on first

Who are Early Adopters and Innovators?
200

The two basic forms of conditioned learning

What are Classical and Instrumental?
300

Rules that specify or prohibit certain behaviors in specific situations

What are Norms?
300

Generation born between 1930 and 1945 who experienced WWII as children

Who are the Depression Generation?
300

People between the age of 18 and 34 who are married or living together without any children belong to the , ______, stage of the household life cycle

What are Young Couples?
300

A series of activities by which stimuli are perceived, transformed into information, and stored

What is Information Processing?
300

The way consumers think and behave in reaction to a stress-inducing situation in order to reduce stress and achieve more desired positive emotions

What is Coping?
400

Widely held beliefs that affirm what is desirable

What are Cultural Values?
400

Generation born between the end of WWII and 1962; Characterized by high birthrates

Who are the Baby Boomers?
400

The process by which decisions that directly or indirectly involve two or more family members are made is referred to as


What is Family decision making?

400

Program length television commercials with a web address and/or a toll-free number through which a person can order or request additional information

What is an Infomercial?
400

The lowest ranking on Maslow’s Hierarchy of needs

What is Physiological?
500

Penalties ranging from mild social disapproval to banishment from the group

What are Sanctions?
500

Hierarchical division of a society into relatively distinct and homogeneous groups with respect to lifestyles, attitudes, and values

What is a Social Class System?
500

What stage of the household life cycle do young unmarried individuals with young children belong

What is Single Parent 1?
500

The aspect of intensity in online contexts that refers to the degree to which one is forced to see or interact with a banner ad or pop-up in order to see the desired content

What is Intrusiveness?
500

A construct that represents an unobservable inner force that stimulates and compels behavioral responses and provides specific direction to those responses

What is a Motive?
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