Communication 101
Inviting questions and using open ended questions uses this type of listening.
Active
PUI
Person under investigation
Separate sick from healthy
Isolate
Hi, my name is Cathy and I’m calling from the Los Angeles Department of Public Health.
Introduction
Your team leads
Jessica Chu
Teresita Cruz
Cathy Lin
If you avoid technical jargon, you are using this type of language.
Plain
Disaster Service Worker and Department of Public Health
Keep someone exposed to a Covid19 positive person away from others.
Quarantine
Before we go any further, just to verify you are who you say you are, I have your birthday listed as July, 1974. Can you tell me the day please?
Confirm and verify identity.
Library Team Supervisor (above leads)
Xuemin Zhong
Preparing, being calm & professional and being yourself demonstrate this communication skill.
Confidence
AWS
Amazon Web Service
Period of time when person is first infected and when they start to show symptoms (2-14 days)
Incubation period
The reason I’m calling is your name was provided to us as possibly having been around someone with Covid19. Because Covid19 is highly contagious, I’m calling to ask you a few questions and to help stop the spread as quickly as possible.
Explain purpose of call.
Library - DPH Liaison/Coordinator
DPH recommends you stick with this type of information that corrects misconceptions and is comprehensive and relevant.
Factual
CRM
Case Review Module or
Customer Relationship Management
Point in time when Covid19 can be spread to others
Infectious period
Before we start the interview, I want to let you know that answering these questions is voluntary and we will keep all your medical information private.
LA County Director of Public Health
Barbara Ferrer
Don’t speak so fast and don’t speak too loud are examples of using appropriate ____ and ___.
HIPAA
Health Insurance Portability and Accountability Act (1996)
Sam was exposed to someone who is Covid19+ on a flight to LA. The last time they were in contact was June 1 and they have no further contact. When will Sam’s quarantine end?
June 15
(June 1 + 14 days = June 15)
Do you have any questions for me?
Engage and connect
LA County Health Officer
Muntu Davis