The Crisis Development Model
Talk It Out
This and That
CPI 101
What To Do?
100

According to the Crisis Development Model, the appropriate staff response to Anxiety behavior is this. 

Supportive Approach 

100

Tone, volume, and cadence are components of this factor in communication.

Paraverbal communication

100

This is a holistic approach to education, healthcare, and human services that recognizes the widespread impact of trauma and seeks to minimize its effects. 

Trauma Informed Care

100

These are the four values of CPI Nonviolent Crisis Intervention.

Care, Welfare, Safety, Security

100

This type of staff approach specifically relies on using an empathic and non-judgemental approach to prevent behavior escalation. 

Supportive Approach

200

This level of behavior in the Crisis Development Model suggests that an individual may feel that they need to protect themselves from a real or perceived challenge or threat.  

Defensive

200

All behavior is a form of this. 

Communication

200

This type of behavior presets and immediate or imminent risk of harm to self and/or others. 

Risk Behavior

200

The Integrated Experience Model suggests that behavior influences this. 

Behavior

200

This is the best thing to do when you feel overwhelmed or unable to remain rationally detached from an individual or a situation. 

Ask for help. 

300

Safety interventions, including managing the environment, calling a code CPI, or moving to a place of safety, are the appropriate staff response to this level of behavior escalation. 

Risk Behavior 

300

These are the three types of communication. 

Verbal, Nonverbal, and Paraverbal

300

These are the two types of questioning that an individual may engage in at the Defensive level of crisis development. 

Information Seeking and Challenging. 

300

The CPI term for an underlying cause or reason for behavior. 

A Precipitating Factor

300

Providing clear direction, using short, simple phrases, and using limit setting are examples of this type of staff approach. 

Directive

400

Questioning, refusal, intimidation, and release behavior are examples of this level of behavioral escalation. 

Defensive behavior. 

400

The best way to respond if someone asks you "Do you have any idea what you are doing?!"

Downplay the challenge and stick to the topic. 

400

Based on the Decision Making Matrix, these are the two factors used in evaluating the level of risk in any situation. 

Likelihood and Severity 

400

Recognizing the need to remain professional by managing your own behavior and attitude is referred to as this. 

Rational Detachment

400
"Would you like to finish your work now, or take a 2-minute break and then finish your work?" is an example of this directive staff intervention. 

Limit Setting - Fail Safe Choice 

500

Any change in typical or baseline behavior, such as fidgeting, pacing, or shutting down, is considered this type of behavior in the Crisis Development Model. 

Anxiety Behavior 

500

Facial expressions, gestures, posture, and movement are part of this component of communication.

Nonverbal communication or Body Language

500

Experiencing multiple, prolonged, and severe traumatic events. 

Complex Trauma

500

This term refers to how a person communicates their distress, often manifesting as a fight, flight or freeze response. 

Distress Behavior

500
When setting limits, options and consequences should be respectful, clear, and this. 

Reasonable. 

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