Decision Making-
Module7
Module7
The chance of a bad consequence.
What is Risk
The space around you, it is considered an extension of yourself, generally 2-3 feet.
What is proxemics (or personal space)
This is the third level in the crisis development of an acting out individual.
What is Risk Behavior
These are the two types of questions.
What are information seeking and challenging.
This is the only time that you should consider utilizing Holding Skills. Module 9
What is AS A LAST RESORT, when a person is an IMMINENT DANGER to him/herself or others!
What are 4 roles of the Auxiliary team member?
What is check, address, recognize, and engage.
Name one reason for using the CPI supportive stance.
What is: communicates respect, not threatening, and safety.
This is the staff response to the last step in the crisis development of an acting out individual (tension reduction).
What is therapeutic rapport
These are the five steps in the verbal escalation continuum.
What are questioning, refusal, release, intimidation, and tension reduction.
This is an active process used to discern what a person is really saying. Module 4
What is empathetic listening?
What is the level of harm that may occur?
What is severity
Tone, volume, and cadence are components of this factor in communication.
What is paraverbal communication.
This is how staff should respond to an individual in the Defensive stage.
What is Directive
This is what you should do when faced with an information seeking question.
What is answer it!
These are the three keys to setting limits. Module 4
What are: keep them simple and clear, keep them reasonable, and keep them enforceable.
What is a reason for team intervention?
What is safety, professionalism, litigation
Size, appearance, hygiene, gender, familiarity, age, and culture all influence this.
What is personal space distance/comfort level.
This stage is a noticeable change in behavior.
What is anxiety
This is what you should do when faced with an individual who is verbally threatening or intimidating you.
What is take it seriously/document it/get help
These are productive results of an increase in fear and anxiety (in staff). Module 6
What is an increase in speed/strength, a decrease in reaction time, and an increase in sensory acuity. More practice of physical intervention = confidence and efficacy of response.
The chance that an event or behavior may occur.
What is likelihood
Facial expressions, gestures, posture, and movement are part of this component of communication.
What is kinesics (body language)
In this step, the individual experiences a total loss of rational control and becomes an IMMINENT DANGER to him/herself or others.
What is Risk Behavior
In this stage, the individual experiences a decrease in physical and emotional energy.
What is tension reduction.
The mission statement of CPI regarding their values and philosophy. p.1
What is CARE, WELFARE, SAFETY, and SECURITY!