CPI Principles
De-Escalation Techniques
Communication
Therapeutic Approaches
CPI Concepts
100

This is the first step in the CPI Crisis Development Model.

What is Anxiety?
100

This is the primary focus during the Anxiety stage. 

 What is Provide Support?

100

This is a form of communication that relates to HOW you say things. 

What is paraverbal communication?
100

This is a way to offer a person clear choices and clarify boundaries of acceptable behavior. 

What is Limit Setting?

100

This phase follows the peak of a crisis and focuses on recovery.

What is Tension Reduction?

200

This is the chance of a bad outcome.

What is risk?

200

This is one way grounding techniques help during a Crisis Event. 

What is "help the individual reconnect with the present moment, reducing anxiety or slight dissociation"

200
This is a form of communication where the words we use convey our message.

What is Verbal Communication?

200

This is one reason debriefing is important after a Crisis Event. 

What is: ensure accurate documentation; assess risk factors; recognize and monitor trends and patterns; identify training needs

200

These are factors that influence behaviors. 

What are Precipitating Factors?

300

These are the four levels of a crisis behavior according to CPI. 

What is Anxiety, Defensive, Risk Behavior, Tension Reduction?


 

300

This is the appropriate staff approach at the Defensive Level of the Crisis Development Model. 

What is Directive?

300

Winking is an example of this form of communication.

What is nonverbal communication?

300

This is the concept that Behavior Influences Behavior. 

What is The Integrated Experience?

300

Usually the most appropriate staff response during the "Risk Behavior" phase.

What is Safety Intervention?

400

This means recognizing the need to remain professional by managing your own behavior and attitude. 

What is Rational Detachment?

400

This is a position that communicates respect, appear non-threatening and maximize your safety. 

What is The Supportive Stance?

400

The technique that involves listening to a student without interrupting.

What is Empathic Listening?

400

This term describes an intervention strategy focused on verbally de-escalating a situation before it becomes physical.

What is Verbal De Escalation?

400

This is the phase where rapport-building is crucial.

What is Tension Reduction?

500

These are the 4 Values.

What is Care, Welfare, Safety, Security?
500

This is a behavior that presents an imminent or immediate risk of harm to self or others.  

What is a Risk Behavior?

500

When you are in The Supportive Stance, you should manage these three things.

What are Position, Posture, and Proximity?

500

This is a staff approach that is empathic and non-judgmental. 

What is Supportive?

500

The matrix used in CPI training to assess the likelihood and severity of risk.

What is The Decision Making Matrix?

M
e
n
u