Verbal Escalation
Staff Approach
Youth Behaviors
True/False
100

Give an example of the signs a youth may show when they are in Tension Reduction?

EXAMPLES 

apologizing to staff

able to be rational about the plans for the rest of the day

showing less aggressive behavior

able to articulate need

100

QUICK POINTS

Demonstrate a CPI Supportive Stance 

100

QUICK POINTS

Give an example of Limit setting 

100

Staff should be supportive when youth is in anxiety.

True

200

This is the stage where the individual is verbally and non-verbally threatening staff  

Intimidation

200

Which approach is empathetic and non-judgmental to staff trying to reduce anxiety in their youth.

Supportive

200

Pacing back and forth, tapping, shaking leg, making noises, these are examples of?

Anxiety 

200

If the youth challenge your authority by saying " I'm not listening to you, you are not my momma", you should say " I wouldn't want to be your momma!"

False 

300

There is a new staff member who's doing a group home observation and the youth who is typically the leader starts acting out by saying things like " I'm never going to leave here, I'm tired of meeting new staff"

Release

300

Which approach is staff taking control of a situation and set limits to avoid the situation from further escalation.

Directive

300

Crying, Apologizing and becomes compliant, these are examples of

Tension Reduction 

300

Kinesics refers to body language and motion. 

True 

400

What intervention should you use when a youth is in the Refusal stage? 

ex. non-compliance, slight loss of rationalization 

Set limits

400

Which approach is a safe non-harmful control technique designed to help the youth regain control. Used as a last resort.

Non-violent Physical Crisis Intervention

400

Physical aggression, self-harming behaviors, destroying property are examples of  

Acting out person

400

We do not process with youth while in a physical intervention or seclusion



TRUE

500

What are two types of questioning, explain the difference?

Challenging Questions - Irrational questions where the youth is being evasive and challenges authority 

Information Seeking Questions - questions that are rational

500

Which approach Re-establishes communication and re-builds relationship with youth.


Therapeutic Rapport

500

confrontational attitude, aggressive outburst, challenging authority

Defensive 

500

It is important to give the youth consequences after they reach Tension Reduction.



FALSE

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