Eeeeeats
Who Dat?
The Service
Crack Culture
Guest FAQs
100

The definition of schmatlz.

What is chicken or duck fat?

100

This amazing company is partnered with The Crack Shack and will help make our dreams of world chicken domination come true.

What is Savory?

100

This role is most often the first impression guests have of our restaurant & team.

The cashier

100

How we treat each other at The Crack Shack.

What is with respect?
100

You can offer these options for guests asking for a combo. *Be specific!

What is make it a combo with fries and a drink for $4?

200

The Power Bowl comes with this kind of protein.

What is smoked white meat?

200

Originally the GM of Juniper & Ivy, this tall guy bleeds Dodger blue and is responsible for all Crack Shack operations.

Who is Dan Pena?

200

An example how how to appropriately answer the phone.

"Thank you for calling The Crack Shack this is ___ how may I help you?"

200

Everything is everyone's job.

What is team service?

200

A sandwich that does not come with chicken but can add-on for $6

What is The BAE?

300

The pieces of chicken that come in a half bird order.

What is 2 breasts, 1 thigh, 1 wing, and 1 drumstick?

300

This puzzle-lover is the UT district manager and can help you with any & all work-related issues.

Who is Libby Winter?

300
An important step of service when working the busser position; usually indicated by empty trays in front of a guest.

What is prebussing?

300

This position is the first step for growth & development at The Crack Shack.

What is certified trainers?

300

A quinoa bowl you could offer to a vegetarian guest.

What is the Ancient Grains?

400

This classic sandwich was named after a classic car; you can add bacon & cheese to it for $3

What is the Coop DeVille?

400

This culinary wizard hails from the North East, loves the Yankees, and created The Crack Shack menu.

Who is Jon Sloan?

400

We use this service concept to drive how we interact with our guests.

What is genuine hospitality?

400

This company makes a proprietary spice blend for us, and is 1 example of how we value quality ingredients.

Le Sanctuaire

400

The correct response for a guest who wants just 1 piece of chicken.

What is "I can offer a boneless breast or thigh a la carte for a smaller selection of our fried chicken"?

500

This delicious seasoned salt blend is used in the breading of our fried chicken and also added to the shack fries to order.

What is Crack Spice?

500

This person has great hair, loves Disney, and is the head bird of the Riverton Coop.

Who is Andy So?

500

This concept refers to the words you use to explain something; we stress the importance of doing this properly at The Crack Shack.

What is verbiage?

500

The acronym for B.E.A.K.

What is be good do good, elevated standards, accountability, & knowledge?

500

The reason our chicken often retains pinkness.

What is "our chicken lacks additives that are found in most commercial chicken and comes to us incredibly fresh"?

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