BA / Billing Charges
Can we refund the $1 authorization charge?
No, this charge never settles
What is the team in charge of handling compromised accounts?
AAM
What are the 2 tools that we use to help the cx with RI cases?
-Watson
-Reserved Instances
Name 3 leadership principles
Everyone plays!
The first person to bring me a toothbrush wins the points
Mention all the FT specifications for Amazon Elastic Block Storage (EBS).
-30 GB of Amazon EBS: any combination of General Purpose (SSD) or Magnetic
-2,000,000 I/Os (with EBS Magnetic)
-1 GB of snapshot storage
What is the team in charge of checking for potential compromised accounts?
FIT
What are the term commitment (in years) of an RI
1 or 3 years.
Share the blurb that we should send whenever we need more information from the cx about an unknown charge
aws_unknown_charge_more_info
You play with Arley (if Arley is the one playing, then you play with Isaac):
You need to spell backwards a word that I pick
What does "stop the bleeding" mean?
Process to make sure the cx won't receive more charges for the same reason. Cx can either delete the resources or enable a preventative measure.
What should you do if you receive a case with an account marked as "Sanitize.Compromised.AWS API Credentials Exposed [331]"
Transfer to AAM
What is the name of the team in charge of RI/SP cancellations?
RIOT
What is the name of the tool that we use to check if there is an active EC2 service?
CUST
You play with Mich (if Mich is the one playing, then you play with Gabo):
You both have to show me something that you can eat and something that you can wear
Share the link of the template of the ticket that we should fill if we are looking for a BA of $501 - $2,500
We can find it in the Discretionary BA wiki:
https://share.amazon.com/sites/AWS_CS_Kiosk/SitePages/TT_Kiosk.html?TT_ID=2
Can we transfer a compromised account that is "Terminated" to AAM?
No
Mention the 3 types of payments to purchase an RI
-All upfront
-No upfront
-Partial upfront
Share the wiki link that brings the instructions to increase the limit value of Amazon Virtual Private Cloud (VPC)
You play with Isaac (if Isaac is the one playing, then you play with Mich):
Both of you have to turn on the camera and do a charade and the other person needs to guess the word
Mention 3 preventative measures that the cx must to apply before we can proceed with the BA.
-Budgets
-CloudWatch billing alerts and alarms
-CloudTrail
What should we do if we receive an account with fraud status "OK [200]" but the customer insists that the account is compromised
Submit a Fraud Check SIM to FIT
Mention the 3 types of SP
-EC2 Instance SP
-Compute SP
-SageMaker SP
If a charge is in "Failure" status, what type of BA should we apply?
Waive/Forgive
You play with Gabo (if Gabo is the one playing, then you play with Arley):
Both of you need to write down 3 fast food and you must match in at least 2 (you can retry as many times as you want, within 1 minute)