CA- Portfolio
When should we fill out an EVP referral?
** bonus 400 points***
name 2 transactional red flags
name 2 interactional red flags
Multiple red flags seen either interactional red flags or transactional red flags
What is a common credit card found on synthetic identity's trade lines?
Cap One (with 300 credit line), Target
When do we refer applications via BSS
When you're not trained in Biz/VIP ,chase employee, RA's and not trained to work accounts, when there is a Credit Line Increase (CLINE).
A small SSN discrepancy is when 3 or less digits are incorrect. True or False?
False. A small SSN discrepancy has 2 digits incorrect, regardless of position, between application and Credit Bureau Report (CBR).
Can you verify a name or DOB through proxy?
No. Name and DOB must be updated to match a tool or request docs.
If no credit abuse found, what clearance must be placed on the account and duration
TW17 and 30 days
What states are most common for synthetic identities
GA & NY
Which credit report does not show paydown
EFX
What is the ECOA code for an Authorized User in XPN?
3
What letter and inert(s) do you send when name dob and hpof needs to be verified?
I100 with A8 (DOB) and P81 (name) inserts.
Name our 4 dispositions and when you use them
NACT: CREDIT ABUSE NOT FOUND
NACR: Maintaining lending closure and no credit abuse found, OR credit abuse not found but referral needed
CHST: account already closed for non A2 reasons, adding a2 status, no letter sent
CRA2: Credit Abuse found
What tool(s) will assist to determine a synthetic identity
Lexis Nexis, CBR, Filenet
Name three examples when an override is needed for a specialist work an application BAU.
Duplicate application closed for credit abuse
Duplicate application referred via BSS as a peer referral
Suspicious of synthetic/credit abuse and is in the T86 queue
When using insert S13 and it's a lifecycle match
How far should we review memos on an account
60 days
Name 3 red flags that are needed to conduct a Credit Abuse review.
What steps should a specialist take if an account has a TW21 hold and notes from case analysis?
Specialist should not work account in any other queue and request BSS to be reassigned. As all account that are referred by Case Analysis should only be worked in the Case Analysis queue.
Name 3 characteristics of synthetic identity.
True or false
"Multiple revolving trades obtained show little or no use" is a valid reason to use insert 19 on EFX cbr.
False.
EFX does not show pay down or highest historical balance; Therefore it is inaccurate to state trades show little or no use when viewing EFX cbr.
How many reconsiderations can an applicant request
Just once as long as the application is active.
What are the steps to send the ID Theft Kit to an alternative address.
1) Find verified address in tools or obtain alternative address from victim.
2) Select "Add Activity" button in ROWS (button with 3 check marks and blue lines)
3) Select "LS - LETTER SENT", hit OK
4) Select "8007 - IDENITY THEFT KIT' for Letter Code dropdown.
5) Check box for "Over Ride Address"
6) Fill in verified address to send IDTK to, hit OK
7) Decline application with 8007 in verification tab.
What is the name of the letter received from another financial institution informing chase a payment is fraudulent?
Good Faith Letter
What are some characteristics of altered documents you may find on Enterprise Image Viewer (EIV)?
We do not conduct a credit abuse review if it was in what previous state ( not referring to a state in the US)
2 parts
If an application is booked in error what are the appropriate steps a specialist should take
What procedure lists the appropriate steps
Fill out BSS and memo account via c3 accordingly with the BSS ID#.
CHASE ANSWERS 35998
What are the required talking points when closing a pending application for confirmed FRAPP?