Account Hold
Why is a $1.00 hold on the account?
Past due / no activity / suspended
Who has access to CFM?
Free response
Mention a query you use to see conversations on an account
RS_CONV_BY_PIN
Where can we find the user name and password to log in?
On CFM, on the tab of contacts
Mention 2 email addresses that you use daily
credit.Disputes@autozone.com
credit.questions@autozone.com
eca.issues@autozone.com
dz.commercial.credit@autozone.com
Cash.Requests@autozone.com
What is the $3.00 hold on the account for, and what is the process to follow up?
Returned/bounced check or C.C payments - Pay at store only
Which process can be done on CFM?
Free response.
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What are the status of CSC orders?
Delivered
Pick up
No Status
Mention 3 areas from BTSSC
Free response
Why is the $7.00 hold on the account, and what is the follow-up process?
Account is suspended due to no sales in 52 weeks, the customer must send an updated credit application
Mention 3 chargeback reasons
Account closed, Insufficient funds
Unable to locate account, not authorized,
invalid account number, account frozen, etc
How can we identify a ghost transaction?
No invoice available on ZNET, but there is billing information on People Soft.
What type of payments can be process on AZPRO?
Checking account and Credit Card
When AutoZone started its activity on Chihuahua?
Junio del 2000
What is the $6.00 hold on the account for, and what is the process to follow up?
Chargeback on AZPRO, email sent to the store to inform the CSM, is mandatory to pay in cash at store level only.
How many types of payments do we accept?
check, cash, credit card, debit card, and electronic transfer
Mention 2 queries where we can see WO
RS_WRITEOFFS_SINGLE_ACCT
MY_WRITEOFFS_PARENT
What are the options for a CSC order?
Online and over the phone
How many division do we have and name them ?
we have 8 divisions, and those are :J. Allen - Sellers - Mullis - C. Allen - Nuñez - Beltran - Norris and Blank
What is the $9.00 hold on the account for?
Bankrupcy
How can you select items to copy in another template?
CTRL + A + ( special paste )
Mention where we can find the 52 weeks sales
CUSTOMER_SALES_52_WEEK
AR Dashboard Summary
Workflow
Who is authorized to approve a $3.00 Hold release?
Issues ECA and Melissa Helms
Mention 3 contact we can find on the phone book
COMMERCIAL STORE INFORMATION
RCSM
DM
TSM
RLPM
DLPM