Departments
This department takes loan applications and helps members sign loan docs.
What is Lending & Sales?
The string used when a member wants a cash withdrawal from their checking account (in person).
What is SW CD?
The number of days to hold a check that is deposited into a new account (first 30 days).
What is 5 business days?
The form you use when a member wants to change their email address.
What is the Address Change form?
The name of the Credit Union President.
What is Ashley Bautista?
The department you call when taking a loan payment on a loan that is over 30 days past due.
What is Account Solutions?
The string used when a member wants a cashier's check cut from their savings account.
What is SW KD
The typical number of days to hold a third party check.
What is 7 business days? (Reminder: the party signing the check over to our member must be present with ID in addition to the member.)
This is the form you complete when a member wants to set up auto pay from their WFCU account to their WFCU loan.
What is the Internal Transfer Agreement?
This is the maximum amount a member can withdraw from an ATM with their debit card (unless a WFCU representative has preauthorized a higher amount).
What is $500 per business day?
The department you call when a member has a questions about a car title or lien release.
What is the Loan Support department?
The string used when a member in person wants to make a loan payment from their savings account.
What is SW X LP?
The length of time we hold insurance checks.
What is 10 business days?
The form you use when a member is withdrawing $5,000+ in cash.
What is the Large Currency Withdrawal form?
This is the name of the online portal that has the answers to all of your questions (ok, a lot of them).
What is ScreenSteps?
The department that handles totaled autos.
What is the Total Loss Department?
The string used when a member on the phone wants to transfer $500 from their WFCU credit card to their checking account.
What is LC (59) LA X SD?
Standard holds should always be applied when these 3 loan types are paid by check.
What are open-ended (LOCS and CCs)?
The form you use when issuing a member a new debit or credit card.
What is the ATM, Debit, Overdraft Protection form?
Name 3 of the 5 counties you must live, work, worship, or attend school in to be eligible for membership at WFCU. (Bonus if you can name more.)
What are Sedgwick, Butler, Cowley, Harvey, and Sumner counties?
The department you call when you have a member who is upset because they have sent in proof of auto/homeowner's insurance, but they are still getting charged for CPI.
What is Loan Support (2nd choice is Account Solutions)
The string used when somebody on the phone wants to transfer from their account to a loan on another member's account.
What is SC (59) SW X LP Y
The number of days you can put a hold on a nonlocal check that is deposited into a savings account.
What is unlimited? (With caution, as Reg CC does not apply to savings accounts)
The form you complete when a member wants to set up auto pay from another FI.
What is the Preauthorized Deposit Agreement form?
This is the type of deposit account that tellers are not allowed to transfer money out of.
What is an IRA?