Must get to moratorium
This is the name for the time period between November 1 and April 1 where a customer cannot be disconnected
Moratorium
This entity assists customers with low income funding
Community action agency
This appliance was recently replaced in the breakroom
Fridge
This person works at the front desk and has a Golden Doodle
Connie!
When can a person 60 and over or disabled apply for LIHEAP
Oct 1st
This is an option for a customer to split their delinquent balance by 12 and pay over time
Payment agreement
This person wears a three piece suit to work everyday, like everyday
Phil
Marie's favorite sport is
Golf
This is the number of days a person has to pay their bill prior to being disconnected
20 days
If a customer is eligible for a 2nd payment agreement, they must pay this prior to the agreement taking effect
Pay a deposit
Erik term as Chair started when
May 2023
This person has been at the IUC the longest in Customer Service
Dana!
This is an option for a customer if they have used all payment agreements and medical stay
supporting service
A utility cannot disconnect on these days
Saturday and Sunday
This is a meeting type where the public can present their issues with a proposed HLP project
Comment meeting
Prior to 2016 Customer service was two sections, name those sections
Customer service and records
How many days must a utility allow, once a customer has informed them that they have applied for LIHEAP
This is the number of days provided to a customer if they are granted a medical stay
30
Louis drives this brand of car
Honda
Sam moved from what state to Iowa
New Mexico