Ship Via
What qualifies an order to upgrade to 2-day at ground rates?
Where can you view the OPCs on a customer's account?
The Order Processing Codes ribbon on the Customer Details page
What are the requirements for a part number on a purchase order per procedure?
Complete Mouser part number or both manufacturer name and manufacturer part number
What indicates a customer will receive free ground shipping on their orders?
What is the difference between UPS Next Day Air, Red Saver and Red Early AM?
Time of day the customer wants the packaged delivered
Order Coding Guide (Procedure 21)
What is the difference between Lot Code, Date Code, and Shelf Life?
Lot code is the batch number (not guaranteed)
Date code is the date of manufacture (OPC required)
Shelf Life is the date of expiration (not available)
How do you select a Catchbox ship to?
Select the matching address with a schedule provided in the Catchbox Schedule column.
How do we process a request for Manufacturer C of C on a PO?
Hold order for customer contact using the DPAS/Qnotes hold reason, document in order remarks and re-queue/fwd to CSR.
How do you process a part number with a minimum order quantity?
Enter the minimum order quantity and hold for verification.
How can a customer request a mousereel?
What is 3rd party billing and is it an issue?