Feed Me!
What comes on a House Sampler?
6 Boneless or 4 Traditional
Onion Rings
4 Mozz Sticks
Small portion on chicken nachos
What is the procedure to calling out?
Must call and speak with a manager at least 2 hours before your shift
How Long do you have to greet the door? Greet the table?
30 seconds and 45 seconds
Where does the ranch go on the tray?
Bottom, left corner
What is the new name for the Buffalo who is our Mascot?
Hank
Name the ingredients of an All-American Burger
2 smashed beef patties
2 slices of American cheese
Lettuce
Tomato
Pickle
Mayo
Mustard
How long do you have to answer the phone and how?
3 rings
Thank you for calling Buffalo Wild Wings of Augusta, this is ______ how may I help you?
Where are the 2 places we should keep towels
In a bucket or in our hands!
How do you properly make a burger
1. Build the bun
2. Grab burger with red tongs to place on grill
3. smash burger in circular motion for 5 seconds
4. remove patty paper with red tongs and return tongs to drawer.
5. 1 click S/P Blend
6. Flip Pattie 1 time after around 90 seconds
7. After 90 more seconds, apply cheese for 30 seconds to melt
Explain the process for an Allergy
Tables informs server of Allergy
Manager takes allergen menu to the guest stating we cannot guarantee anything
HOH:
Sanitize all prep stations, wash hands, change gloves, uses purple sticker
Name what goes on an Asian Zing Cauliflower AND a small cauliflower with Asian Zing
AZC = Asian Zing, everything seasoning, green onions, pickled peppers
C w/ AZ = Asian Zing, green onions
Where did we finish last year on the scorecard vs other corporate restaurants (out of 700)
27
How often should we be sanitizing high touch points?
every 4 hours
How many for a carrot, celery, cc?
Carrot - 8
Celery - 5
CC - 2/5
ANYONE calls "Fumble!"
HOH- "What do you need?"
We prioritize this situation and get it out ASAP
Name the Buffalo's
Mild, Medium, Hot, Wild, OG, Buff Dry Rub
Hand Washing?
wash for 20 seconds
dry hands and shut water off with paper towel
ROLE PLAY! Im not a member of Blazin Rewards (!!) Why should I sign up?
**Role Play**
Name everything that goes on a medium tray
3/5 piece tenders, Burgers/sandwiches, 6 piece trad lunch, Wraps
What is the 5 foot 10 foot rule?
The rules in which we knowledge our guest:
5 feet- speak to the guest
10 feet- smile, nod, etc
What's comes on a Ranch Wrap
boneless, medium sauce, ranch, tomato, lettuce, cheddar jack
What is the temperature danger zone
41-140
Ope! Role Play Again!
Serve all the way through order taking
Role Play!
Buddy System!
Uses yellow scoop and wing bucket to transfer to fryer
Stagger wings baskets and fill no higher than 1/2 full
BUDDY! drops baskets, sets timer and agitates baskets, opens wing cooler door
wash hands
What is the acroymn we use to handle guest opportunities and what do each letter stand for?
B - Believe
L - Listen
A - Apologize
S - Solve
T - Thank