Safety & Security
Describe "Hazard"
Has potential to cause harm. Like equipment, chemical, or how a task is performed.
What motion do you use to dispense onions on 10:1 on the grill?
Hammer motion.
What does ROA stand for?
Ready On Arrival.
When presenting, when should you serve the order off?
Once the guest has received their order.
Complete this saying. "If it's not _____, don't ____ it."
"If it's not _Right_, dont _Serve_ it."
Signs of forgery
Paper quality, watermark, hologram, & foil strip.
What angle should you hold the spatula when pulling 10:1 off the grill?
45 degrees
For mobile orders, what does Assisted pick up mean?
Service crew will be able to present the order confirming the customer name or order number.
The cooling time for cookies?
6 minutes.
What do germs need to grow?
Food, moisture, & time.
If someone authorized by McDonald's requests to go behind the counter, you should...
Ask for ID, & get the shift leader.
Maximum run size for mcgriddles per tray when baking?
12 mcgriddles
The touchpoints of The Guest Journey are :
Arrive, Order/Pay, Collect, Eat, Leave
How many pumps of syrup for a medium iced coffee?
4 pumps
Four main responsibilities with food
Monitor it, Apply it, Rotate it, Waste it.
Preventing slips, trips, and falls.
Keep floor clean, clean up spills, use napkins for small spills, wet floor signs, dry mop after wet mop, & appropriate footwear.
Scrambled eggs liquid should sit for how many seconds before moving the eggs scrambler?
10-15 seconds
Presenting a curbside, how do you greet them? What else do you say?
Greet by name, ensure they have everything they need, ask "is there anything else I can get for you?"
When duty timer sounds for fries, you .....
Turn off the timer, lift basket of fries from the oil, and shake it 3-4 times.it
VOICE: top 4 measures we track on the survery
Overall satisfaction, quality, accuracy, friendliness.
Steps to using a fire extinguisher
Pull, Aim, Squeeze, Sweep. (PASS)
What are the steps to our 10:1 no onion and 4:1 screen?
LOOK how many patties are needed, BUMP number before placing on grill, COOK patties, & SERVE when delivering 4:1 to the table.
What are the steps for dishwashing?
Scrape, Wash, Rinse, Sanitize, Air Dry.
Fresh brewed coffee in a thermal coffee pot must be discarded after?
60 minutes.
Chicos Organization Vision Statement
Earning repeat visits and inspiring smiles on Both sides of the counter Every day!