Through the Years
Role of the CTO
Jail House Blues
Did it really happen?
Can you hear me now?
100

This generation will require caution when communicating with technology

Who is a Traditionalist?

100

Assists trainee in learning new information, reviewing topics and developing new psychomotor skills.

Who is the teacher?

100

The infraction of some public duty by which some damage accrues to the individual  (Plaintiff)

What is a Tort

100

The CTO's main evaluation tool

What is a DOR


100

When the listener is physically signaling they are listening.

What is Non-Verbal Attending?

200

The generation that focuses on outcome instead of protocol.

Who is a Generation Y

200

Allows practice, gives hints, trainee learns by making mistakes, provides learning experience through practical exercise.

Who is the coach?

200

This agencies enforces employment laws in the united states

What is the EEOC

200

This is when the CTO done completing DOR's with the trainee.

When they are released from training.

200

Can not be answered yes or no.

What is an Open ended question?

300

The generation that prefers informal communication.

Who is Generation X?

300

Trainee is more confident in the CTO than anyone else

What is a Mentor?

300

When management or a CTO fails to provide adequate supervision to avoid errors made by the trainee

What is Negligent Supervision

300

It ensures the evaluation to be valid and reliable when used in conjunction with the main evaluation tool

What is the SEG

300

Providing a restatement of the essence of the information in in the listeners own words.

What is Paraphrasing?

400

This is the number of generations in the workforce today.  (based on our current textbook)

What is 4

400

When performing this role, the CTO's work habits and compliance with policy and procedures are observed by both current and former trainees.

Who is a Role Model?

400

The Program that promotes superior public safety communication services and recognize professional excellence.

The Public Safety Accreditation Program

400

The day when DOR documentation begins

What is the OTJ Phase

400

Repeating a short declarative statement the emotions or feelings the sender is communicating.

What is reflecting Feelings?

500

Who uses the approach "Just show me what to do"?

Who is a Baby Boomer?

500

This person completes a DOR, uses the SEG, uses objective assessment of observed performance and behavior.

Who is an Evaluator?

500

A CTO has an indirect legal responsibility for the actions or inactions of a trainee

What is Vicarious Liability

500

These are the 5 major categories of the DOR.

What is Appearance, Attitude, Knowledge, Performance and Relationships

500

This listening skill shows we are paying attention, providing feedback and deferring judgement.

What is Active Listening?

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