Hospitality At Silversea
What are the 6 Anchors of Silversea Way?
Anchor 1: We are delighted to meet you
Anchor 2 We guide you at every step
Anchor 3 We understand the art of engagement
Anchor 4 We sprinkle unexpected Silversea Joy
Anchor 5 We spring into action to address concerns
Anchor 6 We craft everlasting connections
Luggage Valet is complimentary for guests sailing on what type of cruises?
World Cruise and Grand Voyage
Bookings for the Silversea Upgrade Program must be in which of the following currencies to be eligible?
USD, CAD, EUR, AUD and GBP
Hi, my name is Arlene. I was told that I can select twin bed accommodation through my Silversea profile. Can you help me find that option?
I can do that for you. Alternately, in your MySilversea profile select GIF, then Suite Preferences, then Bed configuration
Hello, Anika Greene here. I have a Door-to-Door fare that I booked last year. I see that your new fares offer a shore excursion credit, will I be able to change my booking to the All - Inclusive Plus fare? What should you advise her?
Ms. Greene, you would have to cancel your current booking and rebook under the new fare, and standard cancellation terms will apply.
What are the five steps of Sales Process in correct order?
1. Greet
2. Qualify
3. Present
4. Address Concerns
5. Close
With Silver Nova & Silver Ray's horizontal layout, guest suites will be exclusively on what deck levels?
Deck 6-9
How many days before sailing are Silversea eTickets issued?
30 days before sailing
What is the MyCruise Rewards Code for Shipboard Credit $1000 and Cruise Discount $500
SBCRCG1000 and RCGCC500
Hi there, my husband and I are sailing on an expedition cruise in a few months, and I was wondering what the process is for us to order the complimentary gear for Expedition Arctic & Antarctica Cruises?
You can visit the Ship to Shore Traveler website and submit the order request form.
What Hospitality Pillar is pertaining to proactively addressing potential issues before they impact guest experience, arranging special events to enhance the guest experience?
Planning and Anticipation
How much is the charged fee for reservation on Kaiseki and La Dame for Dinner?
Kaiseki - $40
La Dame $60
In what way can guest redeem their MyCruise Rewards points?
Online Redemption and Over the phone
What are the 2 letter codes for the suires Grand Suite with 1 Bedroom, Owner's Suite with 2 bedroom and Royal Suite with 1 Bedroom
G1, O2 and R1
Yes
What are the four pillars of Hospitality at Silversea?
Gues Delight, Care, Planning and Anticipation and Knowledge
MyCruise Rewards points can only be redeemed for Silversea brand.
False
Which tool among from our systems do you use to view and/or resend communications to guests for redeployment sailings?
Booking Master
What is the meaning of sailing color code for Red, Orange and Yellow?
Red - Waitlist only
Orange - Selling Fast
Yellow - Book today - Prices on the rise
Hi, this is Leila Marie. I’m wondering, do your fares offer flexibility with pricing should my voyage price decrease? Which fare option would allow that?
All-Inclusive Plus Fare
Vision: Redefine luxury Travel crafting outstanding Experiences and unforgettable memories for guests and colleagues alike.
Mission:
Silversea enables guests to travel deeper to explore the authentic beauty of the world, offering rich itineraries that encompass the planet’s most spectacular destinations.
With expertise and a commitment to unlocking unforgettable experiences for our likeminded guests, we seek to provide life-enriching adventures in utmost comfort and unprecedented luxury.
What are the four ships that feature all suites with a veranda?
Silver Origin, Silver Ray, Silver Nova and Silver Endeavor
In Servicing a booking what information must the caller provide in order for you to access the guest's booking?
Booking number, First and Last Name of all guests, and Ship and Sailing date including year or Itinerary
On Customer Master, what are the personal information will be anonymized under the GDPR rule?
Mateo calls and asks to update the email address on his reservation. When asked a follow-up question, he places the agent on hold. This happens repeatedly throughout the call. What behavior might this indicate?
The guest may be working with a bad actor and relaying information.