Order status
IF A CUSTOMER CALLS IN AND SAYS THEY GOT THERE PRODUCT BUT IS MISSING PARTS WHERE DO WE GO.
Replacement or Missing Parts.
if the sales channel is POSon a order what do you do?
GES Order Impacts, Identification, and Modifications
Fulfillment method cannot be modified
for orders associated with an installation purchase
How do I log into myredvest?
log in using Genesis ID (begins with s0998) and Windows password
What credentials are used to log into Sterling?
In User ID field, enter Sales ID number; in Password field, enter Windows password
When a WEX item has a PO number what do it mean
it came from the vendor
What if address on delivery order is incorrect? What is the article to go to?
Lowe's Truck Delivery Modifications
THERES 3 DIFFERENT TYPES OF PICK UP
how do you view payment
show order details click payment tap
How do I add assembly to customer's order? (for existing and new)
for existing you go to Sterling – Modify Price or Apply Coupon, Discount, Tax-Exemption.
for new you go to Place a Sterling Order.
when do you do a carrier claim
for fed ex and ups or when knowledge tells you
Modifications can only be made for orders when
less than 60 days old
when changing the fulfillment parcel cannot be change to what
Lowe's delivery or pickup
can you email a reciept from my red vest
yes
Can gift card orders be placed in Sterling?
No. To place a gift card order, walk customer through placing order on Lowes.com/giftcards.
If its a stock product and ready for pick up is it cancellable
yes
If a customer wants to add a lpp and they purchase the item on 2/17/22 can they do so
no we get them to assurant
What are available fulfillment types?
PICK UP LATER
LOWES DELIEVERY
Parcel and freight shipping:
Direct Delivery (DD)
Parcel Delivery (PD)
order #
phone #
vender po #
Can multiple coupons be used on an order?
No, Sterling automatically applies the best coupon or promotion code. Review Sterling – Modify Price or Apply Coupon, Discount, Tax-Exemption.
what is the status of this order 748098177
order delieverd
if the order fulfilling is FC or DFC can it be cancel
can only be cancelled up to 30 minutes from order placement
what the fulfillment type is for each item in this order 716454883
0701
how was this order place and what is the po number 748098177
sterling order and po # is
208511507
Can I apply Military Discount in Sterling?
No. Military Discounts cannot be provided over the phone. Customers must show ID in-store to receive this discount.