Emails
Systems and Tools
Customer care
Just for fun
Jargon
100

This is what you do when you transfer an email to a colleague 

RA- Reassigning 

100

System where you can access your time sheet and enter hours worked each week 

Workday 

100

Tool used to log into the phone system 

Five9

100

Our Custom Ink mascot 

Inky 

100

Internal jargon for blank products

Blanks

200

Process of sending an email to the correct team 

Reskilling 

200
feedback system where you can provide WOWs or flags to colleagues 

Circuit 

200

Kind of experience/interaction we want to provide for customers 

WOW /WOW interaction

200

What our internal search engine is called

Inkternet

200

Potentially protected material

Content

300

This is where you reskill a new inquiry about bulk order information 

Pre-order.new

300

The central place of information about the fundraiser, organizer details, and supporters,

Admin (Booster)

300

Tools we use to keep in touch with the team. 

Gchat 

300

Event created in 2005 to recognize team members for their exemplary demonstration of our three Core Values: The Golden Rule, Ownership, and Innovation.

The Inkademy Awards

300

When an order has been sent to a printer's job queue.

Posted

400

This is where you reskill an email there is already conversation with Inbound Sales about a bulk order

Pre-order.existing

400

The system that allows us to access customer accounts, saved designs, and past orders.

Embassy

400

The owner of/person responsible for a fundraising campaign, outside of Custom Ink.  

Organizer 

400

Monthly newsletter from Team Environment that keeps us informed of everything going on around CI

The Inkquirer
400

Used when you have taken care of a task 

TCO

500

When you cover someone's queues because they are out of office or otherwise unavailable 

Buddy Coverage 

500

A saved design review tool you'll use to determine what to discuss with your customer to ensure the design is completely ready to move on to the order.  

The Wizard

500

A person who makes a purchase from a fundraiser. 

Supporter 

500

Weekly newsletter from the Communications team 

The Ink Drop 

500

Additional screens so design can be multiple sizes on larger/smaller blanks.

VSS- Various sized screens 

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