CORE VALUES
We start with questions to prioritize thoughtful interactions.
What is "Be Curious?"
Which months are in autumn?
September, October, November
How many days away from the event date do the $20 and $40 rush fees incur?
$20= 9-13 days
$40= 3-8 days
What was September service level?
18.96
Country that celebrates the day of the dead
Mexico
We prioritize respect, strive to be inclusive, operate with humility, have high expectations, always assume positive intent, and help each other grow.
What is "Trust and Lean On Each Other?"
September 22nd, 2024 was the first day of...
What is Fall/Autumn
When do we ship buy new orders?
Purchase orders are shipped 2-3 days after the order is placed
Which months are our Fall peak?
What is August, September, and October?
Most popular costumer in the United States
Witch
Change is constant, so to win, we must move fast, lean into the hard stuff, and take risks.
What is "Sense and Respond?"
The freshest fruit in fall is...
What is an apple?
What does AHT stand for?
Average handle time
What was our CC team CSAT for September?
What is 4.78?
What are the 3 colors of a piece of candy corn (must be from base to the point off the triangle candy)?
Yellow (base), Orange (middle), White (top)
We take accountability for our actions, are introspective about successes and failures, know what to do, and celebrate wins.
What is "Take Ownership?"
Autumn does this to your clocks...
What is set an hour back?
Which showrooms can receive returns if the customer insists and the showroom approves?
Santa Monica, Chicago, New York, Dallas
How many contacts did we have during the month of September?
39,248
What are the names of the Addams Family?
Mortticia, Gomez, Wednesday, and Puglsey
We take pride in our work and never cut corners when it comes to providing an exquisite quality product and customer experience.
What is "Make Beautiful Things?"
What are two types of potatoes eaten during a Thanksgiving dinner?
What are mashed potatoes and sweet potatoes
What does AER stand for?
What is Acknowledgment, Empathy, and Reassurance?
Which bow tie sold out this fall?
Black Twill Diamond Bow Tie
The friendliest ghost...
Casper