Customer Service Jeopardy

Mixed bag

100

This is the room number for the "secure room"

116

200

This is a person who signs an order certifying signatures

attestor

300

This meeting type is used in rate cases to hear public opinion 

Comment 

400

This is the number of rate cases still pending in front of the commission. 

2 (IAW and BHE)

500

Name the two state holidays the governor has given us off as a "gift" for the last few years 

Wed before Thanksgiving and Christmas Eve

It's 3:29, you have how many documents to upload?

100

This docket type is reserved for accident reports 

H dockets 

200

This is the name for a person who is not on the service list but receives notices when filings are made in a docket.

subscriber

300

This is the max number of documents a person can download when using EFS 

10

400

If I am filing rebuttal testimony for witness, Chandler Bing who is works for ABC Law firm and is representing LEG (Large Energy Group), what is the correct document title?

LEG Bing Rebuttal Testimony 

500

This docket type often supplements a rate case.  

TF of tariff docket 

You owe how much?

100

This is the number of days notice required to disconnect after defaulting a 2nd payment agreement

1

200

This is a common term used when a utility offers a non rule based payment agreement. 

Custom 

300

This is the agency who administers the LIHEAP and Weatherization programs

HHS

400

A customer notifies the utility they are applying for LIHEAP on November 2, when is the first opportunity for the utility to disconnect. 

_{30 days from November Nov 2} 

500

This term of art is used in administrative rules to evaluate whether someone is responsible to pay their utility bill 

creditworthiness 

You forgot your badge again?

100

This is the number of panic buttons in customer service 

2

200

This is a person who signs an order certifying signatures

attestor 

300

This is something in customer service that is supposed to keep us safe but never works

security camera 

400

Manual service is for customers who do not provide this to the IUC 

email address 

500

This is the name of a publication we receive weekly that provides updates on federal happenings around the nation. 

Inside FERC 

Get to Know your CS Staff

100

This is Marie's favorite sports team 

UNI Panthers!

200

Keetah has this number of dogs 

Two!

300

Sam recently moved to Iowa from what State?

New Mexico 

400

Name the two CS employees that use to work at Wells Fargo 

Matt and Marie

500

This is the city Jared currently lives in...

Bondurant