CX Team Creations
What is the "Questions" channel?
This tool is used for reporting bugs.
We use this channel for announcements to the entire Reperio team.
What is "General"?
Name two people that currently work in our warehouse.
Who are Justin, Ash, Casey and Andy?
We would like to have this part of the kit sent back but it isn't the end of the world if the customer forgets.
What is the tape measure?
This document has answers to the every L&G strategy that we can think of (with answers from Dr. Alex)
What is the L&G Strategies from Dr. Alex page (formerly known as the Big Bad Blood Brainstorm)?
This tool is used for our Help Center.
What is Zendesk Guide?
We use this channel for ideas, state of the industry, and for keeping an eye on competition.
What is "Mind Dump"?
This individual is the VP of Product
Who is Andrea?
This device in the kit is not connected via bluetooth
What is the scale?
The CX Projects page currently lives in this space.
What is the Customer Experience space in Confluence?
This tool is used for sending customer lifecycle communications.
What is Iterable?
The CX team uses this channel to let each other know about breaks, lunches and emergencies.
What is "cx-breaks"?
This person works in Iterable and helps create our Customer Journey communications
Who is Riley?
These are the names of 4 consumables
What are the pipettes, lancets, test strips, biohazard bag, bandaids, gauze, and alcohol pad.
What sections of the LMS should all of the answers to our questions eventually go?
LMS, Help Center and Knowledge Base
Daily Double - 300 bonus points if you can name what each one is for.
This tool is used for creating snippets that will compliment Zendesk macros.
What is Sapling?
You can let someone know that you appreciate them in this channel.
What is the "shout-out" channel?
This is an individual that works on our design team.
Who are Gabe and Chris?
This device is used for testing for HDL, LDL and blood glucose levels?
What is the PTS device?
When creating public facing content these are tools we can use to make sure that our grammar and spelling are on point!
Grammarly, Hemmingwayapp, Google search, a buddy, Sapling, GPT-3 AI
This tool is used by marketing to gather business intelligence
Mixpanel
Novo sends important information to these channels
What is #beta-signup, #shipping-status, #screenings-completed?
This individual was responsible for building the original hub.
Matt
This device is attached to the LOT of the test strips that are used during the Glucose and Lipids portion of our screening.
What is the MEMO?