Abbreviations
What does CI stand for?
Configuration Item
Name 2 groups responsible for ensuring our IT assets are complete, compliant, accurate, secure and readily available?
IT partners (Product, Platform and Service families)
Business partners
Vendors
Service Providers
Consultants
Where is CMDB located?
CMDB is a module located in ServiceNow.
What does CMDB stand for?
Configuration Management Database
What 2 things could reach EOL in CMDB?
Hardware and Software
Who is responsible for the IT asset data governance?
Asset Management Office
What does EOL stand for?
End of Life
Name the feature in CMDB that shows how different CIs are interconnected?
Dependency Mapping
Name 2 Category of assets found in CMDB?
Servers, Databases, Virtual Machines, Store Assets (Point of sale devices), Network Assets, User EndPoints (Laptops, Mobile devices, Desktops)
What does ITAM stand for?
IT Asset Management
Name 2 ways data can be onboarded into CMDB?
Manual
Discovery
Integrations
Automated Workflows
Third Party Tools
Name 2 reasons why assets are centralized in CMDB?
Secure and protect data
Manage End of Life processes and remediation efforts
Support Operational process
meet regulatory legislative, privacy, compliance, risk and audit requirements
Software license compliance management requirements
Warranty and Extended warranty support