The Route(ing) is Right
Where can you go to access the Routing Dashboard?
BOH Computer or POS
Which beverage components will we say farewell to on 11/7?
Bonus - are you able to donate them?
Oleatto and Toffee Nut
Bonus - YES!
What is the new acronym for COSD and what does it stand for?
TSD - transactions per store day
NO CHARGE FOR ALT MILK!
Treats that will be joining our RTDE and Impulse Items
SkinnyDipped Dark Chocolate Peppermint, Perfect Bar® Dark Chocolate Mint and Tony's Chocolonely Milk Chocolate Gingerbread
Where should brewed coffee and un-warmed pastries stickers print?
NO WHERE! We should gather this item while the customer is present.
When stores with Compact Draft Two Tap Nitro System (Joe Tap) units will receive a plastic shroud that keeps the tap screw secure.
Throughout November
How will you begin each SSV meeting?
BONUS - How often and how long are the meetings?
With a coffee tasting!
Bi-weekly for 60 minutes (non-coverage)
What actions should Shift Supervisors take when pests are present in the store?
1. Submit a digital ticket through MyDaily
2. Assess the scenario for immediate actions (station assessment, EXECUTE and verify all cleaning tasks on ops station cards, open tickets for any facilities issues)
3. Communicate to SM (if SM is not in store, use MyDaily to share activity, action taken and support needed)
The number of printers we should be using when 1 partner is deployed to bar.
One
Talking Points:
If asked whether Starbucks supports a candidate...
We encourage civic engagement year round and encourage everyone to make their voice heard.
Ensure all partners review the talking points and are empowered to move through the conversation.
The tool we can use to make educated decisions about Holiday HOO.
FY 25 HOO Analysis
Name the 4 major components of Siren Craft System.
1. Beverage Routines
2. Beverage Sequencing
3. Playcaller Position
4. Ready, Set, Go Card
When are Mark-outs due and what are the 5 major items?
11/17
1. Partanna
2. Toffee Nut
3. Cups
4. Raspberry Pearls
5. Summer Berry
The number of labelers that should be in use if you have 2 partners deployed to ESP and 1 to CBS
3
What is the Quarterly Excellence Award cadence changing to?
Nomination window is the last month of the quarter and the selection window is the first 15 days of the next quarter.
Make sure you are prepared so no Quarterly Excellence Winner gets left behind!
What is causing additional "updates needed" in SPA Tool?
Previous default preferred hours was 12 and now that partners have access to update, all default values have been removed.
What are the 4 major steps of the Peak Playcaller Cycle?
1. Observe
2. Assess Bottlenecks
3. Resolve Bottlenecks
4. Finish
Which US state does not have a Starbucks?
NONE - Starbucks have stores present in every store of the USA.
Routing would look the same for both of these plays:
1 ESP, 1 CBS
1 ESP, 2 CBS
TRUE
New Food Share Resources
FoodShare Program Guide:(FoodShare Launch Guide is being retired)
Editable FoodShare poster: Redesigned for partners to insert and share the local Food Bank their store supports
Replacement stickers for BOH refrigerator
What announcements "Invest in your journey"
- Leadership Experience 2025
- Career Growth and Development with a goal of hiring internally for 90% of retail leadership roles.
What are the 5 major steps to beverage routine?
BONUS - What are the customer service basics?
1. Label Cup
2. Queue Shots
3. Add Syrup
4. Steam Milk
5. Finish
BONUS - Look up, make eye contact, and smile. Greet customer by name if known
Which US City has the most Starbucks?
New York