Objections
I had Google a couple years ago but it was too expensive.
Do some discovery, who did they switch to, did they have our TV, tell them about our updated systems/products.
What are the new FTE knock policies if under 100% attainment.
30 knocks AND 4 hours
Who are our streaming installers?
Oscar Knowles, Tyler Zahnter, Connor Mcclain(FTE only)
Expected knock avg. per day
40+ per day
You put the NIU on the wrong side of the house, I want it next to my Office!
Apologize, acknowledge the complaint, tell them you will see what you can do, but if it ran to spec, discuss the following- House wrap, advantage of the mesh system.
What are the ways to earn bonus points (TVCs)
First Sign up, 2+ in a day, after 7pm.
When is the next available date for our streaming installers?
OCT 11
What is the expected open rate range
30-40%
I have the Tmobile internet and its cheap!
Talk about reliability, our routers, and our steady pricing.
What should you do in case of a HUB'd account
Notify the CX and apologize for the delay, but this is what ensures that they will get the best version of our product.
When should you schedule a self install with Oscar or Tyler?
Never they are strictly streaming!
What is our stretch goal this month?
780
I want to continue to use my CAT-5 system I have in my house!
We do not hook up to an existing coax system, we are true fiber into the home.
Name the 3 URL's you can use to pull up the check availability screen.
How do you schedule a self install appointment(whole process)
pull up the opportunity on sales force, click view in CSA, go to scheduling, repairs, self install.
How many do we need for goal, and our per day to stretch?
I pay 60 with spectrum and have their Mobile phones, so i can't leave.
Mobile lines will go up 10$ per line, otherwise talk about other options, then build value and why they should pay 10$ more for better internet.
What is the max speed over WIFI that WIFI 6E can handle?
2.5 gb on average
When should you leverage our streaming installers?
multiple answers (we will decide)
What is a appropriate post connect cancel/suspended rate
<5%