Let's GROW results
The three types of customer complaints we now track
What are:
- Customer Experience Survey "No" responses
- Customer Contact Center reason codes include: Incorrect Order, Poor Taste or Smell, Service Issue, Order Delay
- Google 1 and 2 star reviews?
This is discontinued
What are pennies?
The dates for Holiday launch and Red Cup Day
What is 11/6 & 11/13?
This is the order of the 5 key moments of back to Starbucks
What is/are
1. smile and a warm greeting
2. Offer for here ware
3. Highlight beverage craft/cup writing & delight customers
4.Direct handoff in cafe & coffee served at POS
5. Clean and stocked condiment bar?
These are two examples of a visual indicator to replace your small-wares
What is visible discoloration, build-up, item is chipped or cracked?
These are the 5 metrics of the GROW Report
What are Customer Complaint Rate, Customers Served (Peak Growth), Preferred Range, Food Items Unavailable & Food Safety Assessment?
Name an automated counting update and when it takes effect
What is:
Core 5lb coffee bags will use unique ACI labels at each row.
Iced tea will now employ one, ‘ITP’ ACI label and will be counted using a pick list, similar to hot tea ‘HTP’ pick list.
Starts 11/3?
The 5 drinks for Holiday launch
What are:
Peppermint Mocha
Peppermint White Chocolate Mocha
Caramel Brulée Latte
Sugar Cookie Latte
Iced Gingerbread Chai?
This is the container a partner beverage should be in while working in a store and what the container needs to be food safe
What is in a personal cup or for here ware and a lid?
Name two reason why you would get a critical violation in the pest section for fruit/small flies & house/large flies
What are:
Fruit/Small flies observed in multiple areas and/or on food
House/Large flies observed in multiple areas and/or on food
Pests observed inside pastry case?
These are the Ecosure audit violation types and the points deducted for each violation type
What is Critical - 5pts, Major - 3pts, Minor - 1pt?
These are the items that will effect your item unavailable score
What are:
Beverage components, coffee travelers, at-home coffee and packaged food?
This is a core addition to our food case
What is the Cinnamon Pull-Apart?
This is happening 10/29-11/5
What is our secret menu finalists will be featured in the Starbucks app and a voting poll will be available via Starbucks Instagram to select the winner?
Item one must be present in each Fridge & Freezer in your store while item two must not be torn or dirty for your fridges & Freezers
What are/is thermometer(s) and gasket(s)?
The day the grow report updates and time in EST
What is Tuesdays at 2:30pm?
The qualifications for a trip to Costa Rica and how to get entries to the lottery
What is
Our four offer days this promo
What are Veteran's Day Offer, Partner Shopping Days, Starbucks for Life & End of Year Sale?
This is the new percent max you can get paid out for your bonus
What is 200%?
The Keyholder/playcaller on duty should be prepared to do this and answer these when Ecosure walks into the building
What is walk with the auditor and answer PIC knowledge questions?
Name the metrics that are a rolling 8-week and the metrics that are a rolling 4-week
What are Customer Complaint Rate & Preferred Range Met (8-weeks), Peak Growth & Food unavailable (4-weeks) ?
The four cleaning and maintenance updates and when the CST Validation tool will update
What are
Teamwork Opening Station Card
Ice Machine Bins
Dishmachines
Device Cleaning
and 11/7?
The coffees released this promo in their roast order with the suggested food pairings
What is:
Starbucks Christmas Blonde Roast Food Pairing: Sugar Plum Cheese Danish
Starbucks Holiday Blend Food Pairing: Cinnamon PullApart
Starbuck Thanksgiving Blend Food Pairing: Cranberry Bliss Bar
Starbucks Christmas Blend Food Pairing: Polar Bear Cake Pop?
Thing 1 is available 11/4 and thing 2 is available 11/12
What is Store Resources App (11/4) & Green Dot Assist
These things happen when you fail an Ecosure audit with 75% or below
What is:
-Get a re-audit
-Fill out a close the gap plan
-Your store stays at 1 shot until close the gap plan is resolved?