HAART
CLAIM INVESTIGATION
MISC.
RENTAL or TOW
COLLISION or COMPREHENSIVE
100

Who do we read coverages to?

NI, Insured, Listed Driver

100
Who can verify permissive use?

Named Insured

100

Vermont calendars should be set for?

20 days

100

Primary rental vendors for State Farm are?

Enterprise and Hertz 

100

Damaged caused by trailer?

Collision

200

When would we file a claim with AJRS?

Wheel and tire theft

Vandalism: slashed tires

200

2+ moving vehicles should be handled by? 

Property

200

In what States do we update Driver ID?

California- 05,55,75

Texas-43,53

New Jersey- 30

200

How many authorized days of rental can we set up for Claimant?

25 days

200

V1 was stolen and involved in a collision, the damage is covered under?

Comprehensive

300

What should you check mark in HAART when following the OIC process?

Record Only

300

How many additional questions are there for permissive use?

7

300

NI refused to move ETL/PTL, CA should?

Send refusal to move letter and set last day of storage. 

300

V1 has G COV, but NI will not pursue repairs, what is CA's next step?

Closing 400 without pay.

 

400

UPD assignments are to be sent through? 

MAX/ECS 

Manually set deductible in MAX/ECS stated in UPD calculator or under policy coverage

400

When is MRU Review needed?


US policy has an incident in Mexican territory.

400

CDW/ SLP/ PAI apply to what states?

VA and MD

400

NI reports injuries related to an accident, what would you file this under?

Collision

500

 Drive Safe & Safe telematics reports data indicating the time of DOL, but NI reports an hour difference to CA. Should CA select Apply?  

NO

500

What is the process for US policy with Canadian Claimant?

Reassign 200 to CCBAT

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