The Sign Up Flow
About Fi Plans
Account Management
Devices for Fi
100

True or False: Fi Supports PO Box billing addresses

False

100

What is Billing Cadence?

The fixed schedule and frequency at which a business invoices its customers for products or services. It dictates how often payments are collected.

100

What is Google Fi group plan?

Multiple individuals are on the same Fi Plan at a discounted cost per line

100

What's the difference between a device Designed for Fi and a device that is Compatible with Fi?

Designed for Fi - Devices that has full Google Fi functionality.

Compatible with Fi - BYOD

200

What are the Plan types available within Google Fi?

Flexible, Simply Unlimited, Unlimited Plus

200

How often can you switch plans?

You can request a change in your billing plan as many times as you want. Change is not immediate unless it's from Simply Unlimited to Unlimited Plus.

200
Up to how many members can be in one group plan?

6 members

200

True or False: Fi is available on iPhone 13 but only in Beta Mode

True

300

What is the tool we use to check if a phone or tablet is compatible with Google Fi?

Fi Compatibility tool

300

True or False: You can schedule to switch your plan anytime you want.

False: You can’t schedule to switch your plan further in advance than the start of your next billing cycle.

300

What's the difference between the role of a group owner and a group manager?

Group manager cannot pay the group's bill and device financing.

300

True or False: Devices bought on Google Fi are unlocked.

True

400

True or False: Customers who permanently resides within any of the US Territories are eligible for Google Fi services.

False.

400

Which member of the Group Plan can switch plan types?

Owner

400

Who can see and edit their own Call & Text and Account settings?

Owner, Manager and Member.

400

Is Samsung Galaxy A05 compatible with Fi?

No

500

What account is required to sign up for Google Fi?

Google Acoount

500

When can you cancel the scheduled plan switch?

Any time before the start of your next billing cycle.

500

Who can request for device replacements and sim card replacements?

Owner, Manager, Member

500

What's the tool we use to check or see the complete list of compatible devices for Google Fi?

go/beyond-list

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