Helpful Phonetics
Give the phonetic codes of the word EMPATHY.
E for ECHO
M for MIKE
P for PAPA
A for ALPHA
T for TANGO
H for HOTEL
Y for YANKEE
It is the feeling of sympathy or pity for others, especially one that makes you want to help them.
Hey! It is COMPASSION.
It is a personalized services that address the member's specific wants and needs.
Hey! It is Call Personalization.
Who is CENTENE?
Give the phonetic codes of the word HIPAA.
H for HOTEL
I for INDIA
P for PAPA
A for ALPHA
A for ALPHA
It is the feelings of pity and sorrow for someone else's misfortune.
Hey! It is SYMPATHY.
TRUE or FALSE. Good rapport develops when someone understands that they can share their feelings and ideas with fear of judgment.
Hey! It is FALSE. Good rapport develops when someone understands that they can share their feelings and ideas without fear of judgment.
Give the phonetic codes of the US state KENTUCKY.
K for KILO
E for ECHO
N for NOVEMBER
T for TANGO
U for UNIFORM
C for CHARLIE
K for KILO
Y for YANKEE
It is the ability to understand and share the feelings of another.
Hey! It is EMPATHY.
TRUE or FALSE. Not relating to another person and not identifying a shared experience is a good way to build rapport to the member.
Hey! It is False. Relating to another person by identifying a shared experience or trait is a good way to find common ground.
Give at least 3 AMBETTER insurance benefits.
AMBETTER INSURANCE BENEFITS
-AMBETTER TELEHEALTH
-MY HEALTH PAYS REWARD PROGRAM
-HEALTHCARE MANAGEMENT PROGRAMS
-OPTIONAL DENTAL AND VISION INSURANCE PLANS
-MAIL ORDER PHARMACY
-START SMART FOR YOUR BABY
-24/7 NURSE ADVICE LINE
-VIRTUAL MEMBER ASSISTANT
-DIGITAL ID ACCESS
What state has the abbreviation AZ?
Hey! It is ARIZONA.
What is the difference of SYMPATHY and COMPASSION?
Sympathy means you can understand what the person is feeling. Compassion is the willingness to relieve the suffering of another.
What are the six tips for connecting to members?
6 Tips for Connecting to Members
1. Remember member's names
2. Find common ground
3. Actively listen
4. Ask questions
5. Mind your body language
6. Reserve judgment
What are the 3 AMBETTER PLANS.
AMBETTER PLANS
-BRONZE
-SILVER
-GOLD
What state has the abbreviation CA? Give its phonetic codes.
Hey! It is CALIFORNIA.
C for CHARLIE
A for ALPHA
L for LIMA
I for INDIA
F for FOXTROT
O for OSCAR
R for ROMEO
N for NOVEMBER
I for INDIA
A for ALPHA
Give us your sample for EMPATHY statement.
“Honestly, I would feel the same way if I experienced what you're going through.”
What are the importance of Call Personalization.
Personalization makes customers feel more valued, which inspires greater brand loyalty.
What are the 10 Essential Health Benefits.
10 Essential Health Benefits
Emergency Care
Outpatient or Ambulatory Care
Preventive & Wellness Care
Maternity & Newborn Care
Pediatric Care
Mental Health & Substance Abuse Care
Laboratory Services
Prescription Drugs
Therapy Services
Hospitalization