CONSISTENCY
What is the proper drink-building order?
Flavor > Shots > Milk
You're working window and almost hand out a customer's Hot Drink with milk spilled down the side of the cup. What do you do?
Pour into NEW cup--DO NOT DOUBLE CUP
(multiple)
Where is our coffee roasted?
Grants Pass, OR
What flavors go in a Snickers?
Hazelnut, Caramel and Dark Chocolate
How do you make a Blended Rebel "extra thicc"?
Add more ice
Where do we keep milks, teas, lemonades, Rebel mixes and smoothies when we're not using them?
In the fridge
What are the 3 things we offer when a customer orders a Hot Americano?
Ice, Cream, Sweeteners
A dubshot of Private Reserve (black) coffee has __mg of caffeine.
93.5mg
What is our new Regional Manager's first and last name? What's his phone number?
Matthew (Matt) Kilgore
208-954-1978
How many scoops of flavor does an Iced Coconut Milk 911 receive?
2 scoops
How often do we make new bleach buckets/bleach rags?
Every shift transition
customerexperience@dutchbros.com
A dub shot of White Coffee has __mg of caffeine.
130mg
What flavors go in an Aquaberry?
Watermelon, Kiwi, Blue Raz, Strawberry
If your shots are pulling under 15 seconds, adjust your grind to be more _____.
Fine
How often should we rinse milk tins, mix cups and scoops?
After every drink
A customer orders a Blended Rebel and requests extra sweet pineapple, insisting that every stand they go to has pineapple. How do you handle this situation?
(Varies)
A can of Cold Brew has __mg of caffeine.
293mg
Dutch Bros operates in which 7 states?
Idaho, Oregon, Washington, California, Nevada, Colorado, Arizona
Put Em's order into "barista speak"
Large Iced Extra Sweet SF Caramelizer with Whip and SF Caramel Drizz
How do you make a proper bleach bucket? How many PPM?
1 capful of bleach, 1 gallon of cold water. 100PPM
How is Cold Brew made?
Roasted normally, brewed in COLD water over ~24 hours, infused with liquid nitrogen.
What % of our Decaf Coffee includes caffeine?
0.1%
What country do White Coffee beans come from?
Brazil