Transaction Response Codes
The response code for an approved transaction
00 or 10/10-9052 (Partial amount)
What KeyPro are you going to use if the client wants to change the account the debit card is currently linked too?
Changing the Primary Funding Account on an ATM or Debit Card
Is refunding a Rush Delivery Fee considered a Monetary transaction? If so, what is the KeyPath to finding the KeyPro
Services - Debit Cards - Monetary Transactions - Refund Rush Delivery Fee
A minor (MIN) can have a debit card? Where can we find this information?
No - personal Accounts eligible for debit cards
These types of accounts can be added to an ATM or personal/business debit card - Where did you find this information?
Note: You can only add Key4Kids accounts to ATM cards belonging to the custodian on the Key4Kids account. You cannot add this account type to a debit card.
The response code for insufficient funds
05-9119 or 06-9119
We would use the following KeyPro for this scenario -
A charge posted to the client's account but the authorization still remains on the account because the actual charge is different from the authorized amount; client would like it removed
Reversing Personal and Business Debit Card Authorizations
Client is expecting a debit to be processed on a closed debit card - what is the first thing we are informing the client
Inform the client that if his/her checking account or debit card was closed when a debit comes through, Disputes will determine if the item should be charged back to the merchant or if the client's or branch's account should be debited.
POA's can have their own debit cards?
Yes, to a principal owner only.
Note: If the owner of the account has a card, s/he may give the card to the POA for use; however, you cannot issue a card in the POA's name.
What account type is attached to the World Debit Card? Where did you find this information?
Service - debit cards -
Upgrading a Client's Card to a World Debit Mastercard
If a client received a replacement card, we will advise the client to activate the replacement card if we see this transaction code
05-9130 (CARD EXPIRED ON MASTER)
Can an expiration date be changed on a debit/ATM card? if so, what keypro are we using
Changing the Expiration Date on an ATM or Debit Card
How many Allpoint ATM's is Key currently partnered with? Where can we find this information within the Keypro's
An estate account can have a debit card issued - if so, where can this information be found?
No
You receive Invalid Plastics Error - what process are we going to take
Step 7 -
Service - debit cards - replacing debit cards
Code 05-0141 is a code for what decline and how may this decline be resolved
ADVANCE DEFENSE DECLINE - Review all activity with the client to make sure that there are no unauthorized transactions. If the client confirms all activity is legitimate, whitelist the card.
Can we change the primary funding account for a Hassle Free debit card?
No -
Only KeyBank Hassle-Free Accounts can be primary funding accounts for cards attached to KeyBank Hassle-Free Accounts.
found within the rules/guidelines
If a client wants to stop recurring transactions what process should we take to assist? Where can this answer be found?
clients requesting to stop payment on recurring transactions must have their current debit card closed and a new card issued.
Guidelines within
Stopping Payments on a Recurring Debit Card Transaction
We can only issue debit cards to the following? Where can this information be found?
A permanent ATM withdrawal can be completed over the phone?
If it is an increase by $250.00 and no more it can be completed over the phone
What system can be used to look at declines for debit cards further
DAG UI
What KeyPro are you going to use if you try to activate an NDC in Quest but you receive an error that there is no card to activate BUT you see the card, it is not activated and the client wants this completed
Handling a Card Missing from a System
This system maintains recurring payment transactions by updating the card-on-file information at subscribing merchants when a client's debit card information, such as account number, expiration date, and CVC code, changes as banks reissue their cards.
Mastercard Automatic Biling Updater (ABU)
No
services - debit cards - opening a personal debit card - step 3
What is NFC and what is it used for?
Contactless cards operate based on near-field communication (NFC) technology.
Used for Contactless Payment