Business Operations
and Management
Customer Relations and Communication
Financial Analysis and Security
Legal and Ethical Compliance
Product Development and Innovation
100

So the company can make wise business decisions, it is important for the company to effectively manage its:

  • A) markets

  • B) ratings

  • C) information

  • D) demand

Information

100

A message from the company president to all employees concerning a change in insurance coverage is a form of:

  • A) upward communication

  • B) informal communication

  • C) staff communication

  • D) lateral communication

upward communication

100

Which of the following is an action that threatens a company’s ability to maintain its trade secrets:

  • A) Process fragmentation

  • B) Systematic neutralizing

  • C) Copyright reform initiatives

  • D) Reverse engineering

Reverse engineering

100

Which step in the continuous improvement process will indicate if quality is increasing:

  • A) Documentation

  • B) Evaluation

  • C) Recommendation

  • D) Implementation

Evaluation

100

Which of the following businesses represents an entrepreneurial venture:

  • A) Juice bar purchasing trucks for events

  • B) Inventor selling a device for water troughs

  • C) Pumpkin farm hosting events

  • D) Bakery creating a new “cretzel” product

Bakery creating a new “cretzel” product

200

Which of the following is an example of an item that most likely requires a special order:

  • A) Blinds for a nonstandard-size window

  • B) Windshield wipers for a 2008 Honda Accord

  • C) A cellphone charger for a popular smartphone

  • D) A color ink cartridge for a computer printer

Blinds for a nonstandard-size window

200
  • The organizing function of management is important to a business because it:

    • A) Defines workplace roles and relationships

    • B) Ensures efficient performance levels

    • C) Encourages creativity and problem solving

    • D) Motivates employees to achieve goals

Defines workplace roles and relationships

200

To protect customer data such as credit card information, businesses should:

  • A) Use a shared server for storage

  • B) Accept payments only in cash

  • C) Require all customers to show ID

  • D) Keep sensitive records encrypted

Keep sensitive records encrypted

200

When a business hires additional employees expecting increased demand that doesn’t occur, what would happen:

  • A) The business would lose money

  • B) The business would close early

  • C) The business would expand

  • D) The business would make a profit

The business would lose money

200

How can government regulations result in economic risk for businesses:

  • A) They make businesses less safe

  • B) They reduce profits

  • C) They protect consumers

  • D) They cause environmental issues

They reduce profits

300

Maintaining a sense of humor can help you be a good team member because it:

  • A) Keeps your emotions under control

  • B) Helps ease any tension that arises

  • C) Improves decision-making skills

  • D) Gives more self-confidence

Helps ease any tension that arises

300

People who receive a great deal of negative feedback may develop:

  • A) self-criticism 

  • B) pessimism

  • C) optimism

  • D) lack of self esteem

lack of self esteem

300

Finance charges are expressed as:

  • A) annual percentage rate

  • B) monthly percentage rate

  • C) annual balance rate

  • D) monthly balance rate

annual percentage rate

300

Which statement is true about time management:

  • A) It just involves using a calendar

  • B) It refers to how people use their day

  • C) It requires a lot of extra work

  • D) It makes future planning difficult

It refers to how people use their day

300

A company must dispose of waste safely; this requirement is influenced by:

  • A) human factors

  • B) regulatory factors

  • C) technological factors

  • D) natural factors

regulatory factors

400

Which of the following statements is true about company goals:

  • A) They can’t be accomplished without employee dedication

  • B) They are the same at every company

  • C) All company goals are general

  • D) They are important only for new companies

They can’t be accomplished without employee dedication

400

Your friend is nervous about an upcoming meeting; what advice would you give her to help her interact effectively:

  • A) Think about what to say while others are speaking

  • B) Use the opportunity to bring up unrelated concerns

  • C) Keep quiet if she disagrees with others

  • D) Listen and look interested when others speak

Listen and look interested when others speak

400

What is the primary purpose of encrypting sensitive records:

  • A) To limit employee access

  • B) To allow easier data sharing

  • C) To prevent unauthorized access

To prevent unauthorized access

400

What is a company’s best approach to avoid unethical employee behavior:

  • A) Install antivirus software

  • B) Use passwords for data access

  • C) Provide information-tracking

  • D) Require resignation on misconduct

Use passwords for data access

400

When a manager understands all company functions interrelate, they demonstrate:

  • A) innovative ideas

  • B) interpersonal skills

  • C) technical competence

  • D) conceptual skills

Conceptual skills

500

Government provides protection to business owners' property through the use of:

  • A) Consumer-protection laws

  • B) Minimum-wage laws

  • C) Safety standards

  • D) Zoning laws

Zoning laws

500

Which of the following is a primary advantage of a work breakdown structure (WBS) in large projects:

  • A) Eliminates unexpected circumstances

  • B) Prevents duplication of work

  • C) Reduces the need for project milestones

  • D) Decreases the need to manage each task

Prevents duplication of work

500

An individual with a higher income who pays a larger percentage in taxes is under a:

  • A) flat tax system

  • B) regressive tax system

  • C) proportional tax system

  • D) progressive tax system

progressive tax system

500

For financial information to be reliable, it must also be:

  • A) understandable

  • B) complete

  • C) relevant

  • D) unbiased

complete

500

In finding a new resource, which approach directly replaces limited oil:

  • A) Conserving oil

  • B) Searching for oil on the ocean floor

  • C) Paying more for oil

  • D) Replacing oil with natural gas

Replacing oil with natural gas

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