Roleplay Information
What are the two different types of Roleplays?
Individual & Team decision-making series
Example of marketing
Social media, commercials, posters, stuff like that
What is the purpose of Hospitality & Tourism?
To provide exceptional customer service that develops a strong foundation with customers and provides breathtaking experiences.
The most effective way to interpret others' nonverbal cues is to look at their...
Facial Expressions
Name a type of investment.
Stocks, bonds, mutual funds, index funds, CDs, ETFs, etc.
How long do you get to present your Roleplay findings to the Judge?
10 minutes for Individual Series, 15 minutes for Team Decision-Making Series
Define marketing
Process of promoting product, reaching out to customers, etc
Name one of the 8 sectors of Tourism
Food & beverage, Travel Trade, Accommodation, Adventure Tourism & Recreation, Transportation, Events & Conferences, Attractions & Retail, and Tourism Services.
What is Customer Facing?
Talking with the customer directly
What is gross vs. net pay on a paycheck?
Gross pay: Salary before payroll deductions (taxes, benefits, garnishments, etc.)
Net pay: The remaining take-home pay.
What is a DECA roleplay?
An activity that requires you to give creative solutions and practical outcomes for a problem-based scenario.
The 4 P's of marketing
Product, price, place, promotion
What is the difference between Hospitality and Tourism?
Hospitality is the practice of treatment towards guests or strangers.
Tourism is how the quality of info, accommodations, transportation, and other services is provided to guests/strangers.
Name two types of management.
Risk, Time, Strategic, Project, Quality, Knowledge, Inventory, Supply Chain, Change
What do accountants do?
Examine and prepare financial records, identify business opportunities/risks and provide business solutions.
What are 21st century skills? List some examples.
Critical thinking, leadership, collaboration, creativity, communication, etc
2 types of data businesses use to look at consumer trends
Qualitivate and quantitative
What are the 7 p's of hospitality and tourism?
product, price, promotion, place, packaging, positioning and people.
Which Individual Series Roleplay Event is under the category Business Management & Adminstration?
Hint: Every company has this
Human Resource Management
HRM
What does the time value of money mean?
Money today is worth more than money in the future (due to inflation).
What are performance indicators?
Questions that test/measure your knowledge in a specific instructional area/topic
A group interview with people from your target market is known as...
Focus group
The importance of customer service in the hospitality and tourism industry has grown due to...
Technology
What is the difference between Business Administration and Business Management?
Business Administration: Concerned about the operations running the business
Business Management: Overall leadership and seeing the bigger picture
Main difference between a 401(k) vs. IRA account.
401(k): Through employer (higher contribution limit, less investment options)
IRA: Own investment account (lower contribution limit, more investment options)