1
Whose profile should you charge a guest fee to?
The members or the guest can pay at the time of sign up with cash/card.
What is the cost for a Silver & Fit membership? Bronze, Gold, Platinum? FitonHealth?
Bronze $0, Gold $15, and Platinum $22
$0 for FitonHealth
What is the payment minimum for the card reader and charging to online CC? Does it count if you’re signing up a new member and prorated dues are less than $5?
$5, yes!
Name at least four daily tasks from the daily task list behind the front desk. Where can you find this list?
- Coffee
- Towels
- Read Communication Binder
- Dust
- Vacuum
- Restock
- Organize backroom / L&F
- Clean windows
- Clean Water Fountains
- Dust / Organize Proshop
In Cubby AND on WhenIWork!
If the secondary member asks to update a card on file, what should you do?
Go to the MAIN members account and update the card - can find this under secondary members account where it says “payment responsibility assigned to:”
Do all guests need a picture on their account? How about phone number and email?
Yes! For all!
When switching shifts, where do you need to edit the shifts being changed (after approval)?
WhenIWork AND paper schedule
If someone has lost their membership card or previously did not have a picture on their account, what should you do?
Add them to the print card list (Including their name, membership level, and whether they have a picture on file)
What do you do when you found an item that a member left behind? What do you include with item?
Put in lost and found WITH note! On note include where item was found, the date found, and your initials.
What is the cost for a One Pass membership? Bronze, Gold, Platinum?
Bronze $0, Gold $15, and Platinum $22
What are the steps when someone is paying for group swim lessons?
Verify price for swimmer/swimmers, get payment, put merchant copy in till, mark payment in sheets
If a family with kids signs up for a plat family membership, the kids being ages 9-15, what should you do next so the kids can use the club?
Sign them up for junior orientation!!
Starting January 1st, what three insurance based programs will we be partnering with?
FitOn Health
Silver & Fit
OnePass Medicare/Medicaid
What is the cost for a single Bronze membership? Gold, Platinum?
Bronze $54, Gold $64, Platinum $74
When a member is paying off a balance after their card has declined, should the card on file be updated?
Yes, add the new card!
If a family with kids signs up for a plat family membership, the kids being ages 6 weeks-9 years, what should you do next so the kids can use the club?
Give parent medical release form so they can use kids club! (and explain they must first reserve a kids club spot, cannot just show up)
If somebody is cancelling their locker rental, what paperwork do you need to fill out? Where should the lock go?
Fill out a locker rental return form (unless also filling out cancellation paperwork). If its our lock, the lock needs to remain on the locker.
If a 6-month contract starts on December 26th, what month would it rollover to an open-ended contract (the month you would write on their contract)? What about if it started on December 28th?
June 2025 ; July 2025
What three main barcodes do we have for pro shop items and what are they for?
2000 – fitness equipment
7000 – racquetball/handball
9000 – pro shop
What are the 15 minute overlaps between FD shifts on weekends for?
Gathering & filling spray bottles, gathering towels, and doing laundry.