1
Picture 4
1. Too far & silly
2. Too dark
3. Good!
What is the cost for a Silver & Fit membership? Bronze, Gold, Platinum? FitonHealth?
Bronze $0, Gold $15, and Platinum $22
$0 for FitonHealth
Start & End date, Locker?, Online CC?
What’s the guest fee for someone who is under 16 years of age? Older?
Under - $5 ; At or over - $10
What American city has dyed its river green every St. Patrick's Day since 1962?
Chicago
If a 6-month contract starts on March 26th, what month would it rollover to an open-ended contract (the month you would write on their contract)? What about if it started on March 28th?
September 2025 ; October 2025
What three main barcodes do we have for pro shop items and what are they for?
2000 – fitness equipment
7000 – racquetball/handball
9000 – pro shop
What is the payment minimum for the card reader and charging to online CC? Does it count if you’re signing up a new member and prorated dues are less than $5?
$5, yes!
Are guests welcome to take pickleball and racquetball clinics?
Pickleball clinics are members only
Guests can pay $15 for racquetball clinics
Whether guests are welcome (or not) will be clear on the clinic flyer
Why is St. Patrick's Day celebrated on March 17?
It's the day Saint Patrick died in 461 CE.
Picture 2
1. Not Centered
2. Brian (extra person)
3. Good!
What membership level gets members 20% off of personal lockers? Does this apply to the 3 month temporary membership?
Platinum! No, it applies to all non-temporary platinum memberships
Picture 3
1. Good!
2. Too far back
3. Glare
What membership level gets free bath towels and day-use locks? What do you do when another membership level (aside from the level they are free) wants to borrow our bath towels and day-use locks?
Platinum; charge any other membership level with the towel/lock category in the POS system
According to Irish lore, what animal did St. Patrick drive out of Ireland?
Snakes
If somebody is cancelling their locker rental, what paperwork do you need to fill out? Where should the lock go?
Fill out a locker rental return form (unless also filling out cancellation paperwork). If its our lock, the lock needs to remain on the locker.
What four things do you need to do when creating a guest profile? (Hint: think of the checklist on the pack) Is it necessary to get both phone number and email?
Payment, Picture, Check in, and Liability Waiver Note. Yes, all contact info is necessary!
Picture 1
1. A bit too far back
2. Weird Angle
3. Too close
If someone signs up/inquires for a family membership with a 4 year old and 11 year old, what additional information should you provide to get their kids set up at the Club?
Kids ages 9-15 need a Junior orientation scheduled ASAP. Kids 6 weeks - 8 years old need a medical release form and parents need an explanation of general Kids Club guidelines.
What iconic structure turns green to celebrate Saint Patrick's Day in England?
The London Eye
If someone is renewing their membership and already has a picture on file, do you need to get a new one?
Yes!
What do you do if someone wants to borrow racquetball equpment?
Record who borrowed the equipment and if they returned it (on racquetball clipboard)
What ages do we allow in Kids Club? What ages need JO?
6 weeks - 9 years
9 years- 15 years
When someone is paying for a guest, do you put the POS under a guest account?
No! Use account created for guest or put on member’s account
What's the highest number of leaves ever recorded on a single clover stem?
56!