Customer
Problem Statement
Charter
SIPOC
100

This is concept represents an integral part of how an organization operates

What is the Voice of the Customer?

Lesson 3 Page 7

100

4th quarter 2020 represent this

What is "the time period of the problem"?

Lesson 3 page 18

100

The charter is the "what" of any project?

What is "the first step"?

Lesson 3 Page 21

100

The inputs come from this group

Who are the Suppliers?


Lesson 3 Page 20

200

"I want to watch a movie in a crowd while being 6 feet apart" represents this

What is the Voice of the Customer (VOC)


Lesson 3 Page 7

200

What happened resulted in a loss of $500k represents what?

What is "impact" on the business?

Lesson 3 page 18

200

The "boundaries" of the project

What is the scope?


Lesson 3 page 22

200

This could be good or undesirable, like scrap

What are the Outputs (O)?


Lesson 3 Page 20

300

The y or dependent variable that can determine if the Customer wants are being addressed:

What is the metric?


Lesson 2 Page 7

300

50% waste versus a spec of 25% represents this?

What is degree of the problem (Performance)?


Lesson 3 Page 18

300

This person signs off on the charter

Who is the Champion?


Lesson 3 page 23

300

The receiver of the Outputs

Who are the Customers (C)?


Lesson 3 Page 20

400

Decomposing a hard to measure requirement into a measurable requirement can be achieved through this tool

What is the CTQ Tree?


Lesson 3 Page 8

400

The phrase "An Employee caused the increase in 4th Quarter 2020" represents this

Inferring (or pointing) blame


Lesson 3 Page 18

400

This section explains the issue that is assigned to the project Team

What is the business case?

Lesson 3 Page 21

400

Made up of 5 - 7 Steps

What is the Process?


Lesson 3 Page 20

500

The CTQ tree is generally used during this timeframe

What is near the beginning of the project? 


Lesson 3 Page 8

500

"Switching suppliers will eliminate the problem" is an example of 

What is Inferring a Solution?


Lesson 3 Page 18

500

This section documents the limitations of the project

What are critical success factors?


Lesson 3 Page 23

500

The SIPOC is a "High level" one of these

What is process map?

Lesson 3 Page 20

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