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Topic is Dominating IT and general public discussions
What is Generative or Agentic AI
This Telecom Platform is replacing AVAYA
What is Genesys?
First Country to be piloted
What is Brazil (Premium and Pro Support)
29.8 Billion
What was Dell's Q2 Earnings?
Real-Time Reporting
What is the speed that Genesys has stated they will have in their platform for reporting.
Most enticing promises of AI
Enhanced productivity gains and cost reduction
This new Platform is replacing Call Miner
What is Genesys?
Business Unit / LOB that started of the Project
What is Sales?
What is a lyric from Earth, Wind and Fire in the song "September"
or
What is World Gratitude Day
42
What is the number of Productivity (KPIs) that Genesys will have on Day 1?
The Dell AI Factory
What is Dell's approach to help customers embrace and implement AI?
This new platform is replacing InGenius
What is Genesys
Front Door is the name of this new flow.
What will be the internal name of the new call flow when customers call in?
12.4 Billion
CSG Earnings in Q3 FY26.
down 4% year over year, with commercial client revenue flat at $10.6 billion
MIAW
What Channel will NOT be changed until after Genesys is completed.
The 3 challenges that AI faces?
What is Complex, Risky, Expensive
This individual is happy that Qfiniti is being replaced.
Who is the Tech Support Global Admin Chris Coy?
Phase II.
What is the Rest of Brazil and LATAM being converted over to Genesys?
Updated and Standardized process safeguarding our proprietary data.
What is AI-For Process
One Single Thread
What has Genesys promised they can provide our customer journeys/reporting?
4 things AI will lead to
What is Drive Growth, enhance experiences, optimize productivity, and accelerate innovation?
and/or
What will get us to a reality like in The Terminator I, II, III or IV Movies?
This CRM will be staying with Dell and not changing.
What is Sales Force / SFDC?
What will be the 3rd and final phase for the AMER Region to be moved be called?
Newest Academy at Dell
The AI@Dell: Capability Academy
4 Classes avaiable on SABA
September 30th 2025
When does the Ethics and Compliance Training Start?