MINT
Mx Portal
Support Case
Account Page
DDMX/Work Order
100

What is the BID?

14,257,437

100

True or False: this store has at least 5 photos on their menu

False

100

Who is the Case Owner of this SC?

New Partners (Activation Requests)

100

What is the SID?

34075969

100

What is the Marketplace WO number?

01464836

200

Does this store offer pickup, or just delivery?

Both!

200

How many stores are accessible through the Mx Portal?

1

200

What is the case status?

Solved

200

What is the store's address?

10120 Red Oak Drive
Baton Rouge, LA 70815
United States

200

What is their order protocol? 

Email

300

Is this a brick&mortar, a virtual kitchen, or a food truck?

Food truck

300

What are the last 4 digits of the bank account number?

0026

300

What is the account's deck rank?

Pending

300

How many support cases does this account have?

3

300

Which Work Plans are completed? (name all)

Onboarding, Banking, GPA

400

Summarize any deactivations. (click "view all")

4/25 (Not Active) A Business Document Equivalent for a non-residential address is required to proceed.

4/19 (Not Active) 1B - Fake Mx // Suspected Fraud // Unable to confirm Mx details. 

400

Who has Business Admin access to the Mx Portal? (name)

Lynika Taylor

400

What is the Issue and Resolution for this SC?

Menu / Rescue Menu Source

400

What is the assigned tablet password?

7883

400

Open the Onboarding WP. What note is left from 4/19/25?

[04.19.2025] [AG - LUR] address is residential.

500

What is missing on the business page? (name all 3 things)

Cover Image, Header, Business Tags

500

Look over the Home Page/Onboarding Tracker. What actions need taken to get this store onboarded?

Confirm email/phone number

(menu is being created, and tax ID is optional to add during onboarding)

500

Summarize the SC notes. (specifically what was the issue, resolution, and next steps?)

Issue Reported: mx wants to go live but still pending on GPA and menu
Resolution: complete the GPA WP and request a new menu source as the menu does not have prices, sent email and mx will reply later
Next Steps for Mx: pending menu source to go live

500

What is the email address for their tablet log in?

12253334027lvur@ipad.doordash.com

500

Summarize what needs to be completed before this Mx can finish onboarding. 

Menu + CAO

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