DM Basics
What are the 2 main components a patient uses to take their weekly scans?
The Scanbox Pro and the DM app
True or False: DM can help reduce appointments off the schedule - benefiting both the patient and the office?
True
What is the first step for the patient to begin taking their DM scans?
Downloading the DM app
Who in the office can talk about DM and add them into the DM system?
Anyone!
Where was DM founded?
Paris, France!
How often do patients take their scan?
Weekly
What feature can be sent to a patient that is used to highlight areas of improvement (ex: bad hygiene or aligners not tracking)?
Annotated photo
Can parents have access to the patient's account? If so, what is this feature called?
Yes and it is called the Guardian feature
Whose role is it to confirm the patient has their DM app downloaded at their initial bonding appointment?
The Front Desk
How many observations can our AI detect?
Over 130+
What phones need the classic scanbox? How do you request for this?
Google Pixels and through the DM Support Chat feature
Where do we search for a patients name before adding them into the system?
Patients tab --> look under Not Monitored or the Magnifying glass tab
Where on the app would the patient go to be able to reach out to the office?
The messages tab
Is there something the TC uses during the consult to explain what DM is?
Yes! The TC/DM Video
How many appointments can typically be removed off the schedule when a patient scans with DM?
3-5!
When do we tell patients to switch their trays if they are scanning with DM?
When the app tell them to switch
Can patients leave without an appointment if they are scanning with DM?
Yes - this is called dynamic scheduling
What is one of the benefits DM would provide to the patients/parents?
Less in-office appointments, two-way communication with the practice, catch issues early, etc.
Who can assist the patient in getting their initial DM scan done? Bonus points if you name what we call this scan...
Anyone! Baseline scan
How long does it take each week to do a scan?
On average less than 2 minutes
What is the notification called if an aligner is not tracking and which one gives the patient a no-go?
Unseats and noticeable unseats
On the DM Dashboard - What is the difference between the messages tab and the clinical notification tab?
Messages - direct messages from the patients. Clinical notifications - AI detections/alerts
Finish this sentence: A missed scan is equal to a ____?
A missed appointment
Whose role is it to review the notifications that come through the dashboard? How often should these notifications be reviewed?
DMC (Dental Monitoring Coordinator). Daily.
How many scans has DM reviewed since it was started over 10 years ago?
2+ billion