Random TFS
Mention 2 auto-fails
*Not documenting
*Credit Talking Points
*Authentication etc.
How many QA monitors you receive in a month? (Without short-calls)
8
Toyota
Emma Stone and Ryan Gosling starred in this 2016 movie together.
La La Land
What is Canada’s national tree?
Maple Tree
Hinal's Birthday
May 14th
Passing QA score (Internal)
90%
Guess the logo #2
Motorola
Name of the 2 leads in High School Musical (Actors)
Zac Efron and Vanessa Hudgens
Name of longest street in the world?
Yonge Street
Mention the 3 rules for virtual call backs
Not saying Financial Services
Call Monitoring Disclosure
Document OUTBOUND
How much time does it take for the iCAP system to update mailing addresses?
iCAP updates are immediately
Guess the logo #3
Asics
Best Picture (Oscars 2024)
***DOUBLE POINTS IF YOU MENTION DIRECTOR OF THE FILM***
Oppenheimer
***Christopher Nolan***
Which Canadian city is known as the “City of Festivals”?
Montreal
Name 2 QA analyst (FULL NAMES)
Andres Herrera
Byron Harano
Adam Lopez
Saiannah Maharaj
Oluwatosin Fasoranti
Guess the logo #4
Versace
Andres's Favorite Movie
Triple points if you get it right
The Departed (2006) (Soooo good)
What Western Conference team did the Toronto Raptors defeat in the 2019 NBA finals to become league champions?
**Triple points if you can mention the star of the Toronto Raptors**
Golden State Warriors
**Kawhi Leonard**
Name the special call handling for Massachusetts accounts (Not related to title)
Failure to provide agent ID will result in auto-fail
Explain the auto-fail caused by Late-Stage accounts
Answering any question for a Customer/Co-Borrower/Authorized Third Party which is not addressed in the "Late Stage Closed" Talking Points
Guess the logo #5
Four Seasons
Most Awarded Actor
***double points if you mention how many Oscars***
Clint Eastwood
***5 Oscars***
For 30 years, the main conference organized by TED was hosted in Long Beach, California. However, since 2014, the conference has been hosted in what Canadian city?
Vancouver
*If your answer was Toronto -100 points*