Fast Facts
This law that means we cannot give out any information
Bonus: The saying that Haley, Garrett, & Gabbie say when explaining it.
What is FERPA?
Bonus: When in doubt, don't give it out!
It's 7:00am, residents are stuck in the elevator. The desks next steps are
What is calling the UG Staff on duty?
This is a device used to play music into people's ears. Desk staff are no longer allowed to wear these at the desk.
A parent calls at 3:00pm on Monday. They asking for a Wellness Check on a resident. Your first call is to
Bonus: What information do you give to the parent?
What is the Complex Director or Hall Coordinator?
Bonus: NOTHING
This building has a cage around the front desk that is accessed by the 32 key.
What is (Jayhawker) Towers?
These are the 2 distinguishing factors of the lockout key.
What is an asterisk and should be painted with red nail polish (blue if bedroom door)?
A Tornado Warning is in effect. The desks role is to
What is grabbing resident information (white cards) and going to safety?
This is what Desk staff will type into a search engine so that they can clock in.
What is KU HR pay?
The DA after you is not answering any messages and has not shown up to their shift. What procedure do you follow
What is the No Show procedure?
These 2 desks are open for tours during the Academic Year.
Bonus: Name the tour days & times.
What are DHC and Crawford front desks?
DHC: Monday - Friday 11:00am-4:00pm
Crawford: Monday - Friday 2:00pm-4:00pm
This is the information you can give out to Police when they come up to the front desk
What is nothing?
A resident comes to the desk around 12:00pm on Wednesday. They state that their toilet is overflowing. The desk contacts who
What is submit an Emergency Service request on Maximo and let their Administrative Associate know?
This is the Desk staffs dress code.
What is Jayhawk Apparel, plain t shirt, 5 inch inseam pants, and closed toed shoes?
A drunk resident comes up to the desk around 11:00pm. The desk staff is feeling uncomfortable. Who do they reach out to?
Who is the UG Staff on duty?
Name the 3 buildings that have apartment and bedroom door keys.
What is Stouffer, Hawker, and McCarthy apartments?
These are the dates and times that the Admin Associates are available
What are Monday - Friday from 8:00am - 5:00pm?
A resident comes to the desk on Saturday at 4:00pm. They are having concerns about their roommate. The desks next steps are
What is getting the residents name & room number* and calling the UG Staff on duty?
*The resident who came down to the desk, should wait at the desk for the UG Staff member to come down.
These are the people Desk staff contact for scheduling concerns.
Who are the Desk Managers?
A car is on fire outside of the residence hall and 5:00pm. The desk calls
Who is the Fire Department and the UG Staff on Duty?
This desk is the HUB for the HERE apartments
What is GSP?
This is the Executive Director of Housing & Residence Life
Who is Sarah Waters?
A KUPSO officer comes into the building. They are saying that they need to check on a resident. The desks response is
What is letting the Officer know that you will call a staff member to come escort them to the room?
*8am-5pm > CD/HC in Hall, then ACD on Duty
*5pm-8am > UG Staff on duty
These are the people you contact when a desk concern (no show, tardiness, blank communication log).
Who is shdeskoperations@ku.edu or the Administrative Associate of your desk?
A resident came up to the desk asking for charges to be removed. How does the desk respond
What is the desk staff informing the resident to reach out to shdeskoperations@ku.edu ?
These desks have CO (team) desk managers
What is Stouffer, DHC, Downs, Naismith.